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Manager - Controller - job 3 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Strategy & Transformation (S&T) team is responsible for identification, planning and delivery of strategic initiatives that enable the Controllership and broader Finance organization to achieve their objectives.  The team supports the delivery of large-scale projects that support Mergers & Acquisition deals, improve processes, enhance the control environment, support business growth activities, and implement new technologies. The S&T team is part of the Global Record to Report Team. 

The project manager role will be responsible for leading and executing initiatives by driving the delivery of key project outcomes. This role will have significant exposure to global stakeholders and senior leaders. While the projects will change over time, a strong set of core project management skills is required.

Key Responsibilities

  • Lead transformation projects and strategic initiatives for various parts of the Controllership and broader Finance organization.
  • Comprehensive project management to execute on strategic priorities, taking a project from solution design, planning and mobilization through execution & delivery.
  • Establish end-to-end processes, controls, dashboards / metrics and requirements for sponsored projects.
  • Consistent application of governance standards across all project types.
  • Extensive stakeholder engagement and facilitation across all levels of management.

Minimum Qualifications

  • 5+ years of relevant experience in driving Project Management, Process Transformation and Reengineering, with proven ability to lead multiple large scale initiatives, independently
  • Excellent communication skills and track record of collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders
  • Ability to manage multiple demands successfully within a matrixed organization
  • Results oriented, ability to lead and influence without authority
  • Proven strategic thought leadership with ability to translate strategy into well-defined outcomes

Preferred Qualifications

  • Good understanding of AXP Controllership Processes
  • CA / CPA / BS in Finance, Accounting or closely related fields (or alternatively an MBA)
  • Strong technical aptitude and ability to work with Technology to drive solutions
  • Strong understanding of Process Mapping, Analysis and other relevant Six Sigma methodology
  • Big 4 and/or consulting experience preferred

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$117500 / YEARLY (est.)
min
max
$80000K
$155000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager - Controller, American Express

As the Manager - Controller at American Express in New York, you will be at the heart of our Strategy & Transformation team, driving key transformation projects and initiatives across the Controllership and Finance organization. Here at Amex, we’re all about empowering our teams to lead effectively while fostering an inclusive community. You’ll play a pivotal role in project management, ensuring that strategic priorities are executed seamlessly from inception to delivery. Your tasks will include crafting comprehensive processes, defining key metrics, and ensuring we follow governance standards across our projects. Engagement with global stakeholders and senior leaders will be part of your daily routine, so exceptional communication and influence skills are must-haves! With a minimum of 5 years of experience in project management and process transformation under your belt, you’ll bring a wealth of knowledge to the table. We’re looking for someone who can juggle multiple initiatives at once in a dynamic environment. Preferred qualifications include familiarity with AXP Controllership processes and experience with Six Sigma methodologies. At American Express, you’ll be recognized and rewarded for your contributions through competitive salaries and excellent benefits including flexible work options, wellness resources, and ample parental leave. If you’re ready to lead the way, join us and make your mark at Amex!

Frequently Asked Questions (FAQs) for Manager - Controller Role at American Express
What are the responsibilities of a Manager - Controller at American Express?

As a Manager - Controller at American Express, your primary responsibilities include leading transformation projects within the Controllership and Finance organizations. This role requires comprehensive project management skills to oversee initiatives from solution design through to execution. You’ll work on establishing processes, metrics, and governance standards while engaging extensively with global stakeholders and senior leaders. The focus will be on enhancing business processes and supporting strategic priorities.

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What qualifications are needed for the Manager - Controller position at American Express?

To qualify for the Manager - Controller role at American Express, candidates should have at least 5 years of relevant experience in project management and process transformation. A background in finance, accounting, or a related field is preferred, along with certifications such as CA, CPA, or an MBA. Additionally, a strong understanding of process mapping and Six Sigma methodologies will be beneficial.

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How does American Express support career development for Manager - Controller roles?

At American Express, career development is a top priority, especially for the Manager - Controller position. The company offers extensive training opportunities, ongoing professional development resources, and the chance to work on large-scale projects that enhance skill sets. Employees are encouraged to grow within their roles and are recognized for their contributions, aiding their career advancement.

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What is the expected salary range for a Manager - Controller at American Express?

The expected salary range for a Manager - Controller at American Express is between $80,000.00 to $155,000.00 annually, complemented by bonus incentives and a comprehensive benefits package. Actual compensation may vary based on factors such as experience and location, reflecting the company’s commitment to fair and competitive pay.

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What benefits do employees receive in the Manager - Controller role at American Express?

Employees in the Manager - Controller role at American Express receive a robust benefits package that includes competitive salaries, bonus incentives, a 6% company match on retirement savings, comprehensive health insurance, and access to wellness resources. They also benefit from flexible working arrangements and substantial parental leave, supporting their overall well-being and work-life balance.

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Common Interview Questions for Manager - Controller
Can you describe your experience with project management in finance?

When answering this question, focus on specific projects you've managed, detailing your role, the outcomes, and how you applied project management methodologies. Emphasize your ability to work with cross-functional teams and your approach to meeting project deadlines.

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How do you ensure stakeholder engagement throughout a project?

Discuss your strategies for communication and relationship management, including regular updates and collaborative planning. Give examples of how you’ve engaged stakeholders to ensure alignment and buy-in for project goals.

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What techniques do you use for process transformation?

Explain your familiarity with process mapping and tools, and mention any specific methodologies you've used, such as Six Sigma or Lean principles. Provide an example of a successful transformation project and the impact it had on efficiency.

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How do you manage competing priorities and deadlines in a matrixed organization?

Share your approach to prioritization, including how you assess the urgency and impact of various tasks. Discuss tools or frameworks that help you manage multiple demands while ensuring quality outcomes.

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What do you know about the Controllership processes at American Express?

Demonstrate your understanding of the specific controllership processes at American Express. Discuss any relevant experiences and how they may relate to the role of Manager - Controller, indicating your readiness to adapt quickly.

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Can you give an example of how you led a team to achieve a complex project goal?

Choose a specific example that showcases your leadership style, including how you motivated the team, resolved conflicts, and ensured accountability. Highlight the results achieved and any feedback received.

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Describe a time you faced resistance to change. How did you handle it?

Use the STAR method (Situation, Task, Action, Result) to frame your response. Illustrate the resistance encountered, your approach to addressing concerns, and the successful outcome that resulted from your actions.

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How do you maintain integrity and transparency while managing projects?

Discuss your commitment to ethical practices in project management. Share specific steps you take to ensure transparency in communication and decision-making, along with how you handle complex information.

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What tools do you use for project management and reporting?

Mention any project management tools you are experienced with, such as Asana, Trello, or Microsoft Project. Explain how you use these tools to manage tasks, report on progress, and ensure accountability within the team.

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How do you assess the success of a project after completion?

Outline your process for post-project assessment, including metrics you track, stakeholder feedback, and lessons learned. Discuss your commitment to continuous improvement based on these evaluations.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

773 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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