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Senior Product Designer - job 15 of 28

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Role Description

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.

Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

Key Responsibilities

Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications. Sets the vision for the user experience.
Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
Presents design decisions and design strategy to peers, partners and cross- functional leadership.
Actively improves design process and workflow for broader design organization.
Contributes to and actively improves design systems and UX patterns.
Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them
Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates
Mentors associate designers and peers and may have a direct report
Eﬃciently leverages design tools to deliver artifacts, drive collaboration with cross-functional partners, and build eﬃciencies into broader design team workflow

Preferred Qualifications

Has at least 5 years of hands-on experience in or with a product design organization
Demonstrates a deep understanding of user-centered design methodologies, research, and processes
Shares solutions and strategy to problem-solving initiatives in an engaging way
Is a proactive and energetic communicator, with an attention to detail
Must show experience leveraging Figma to build complex and organized component-driven designs in a fast-paced workflow
Management of a direct-report experience preferred
Understanding and execution of designs for responsive web and mobile app, striving for consistency across platforms
End-to-end execution of designs for responsive-web and mobile app, striving for consistency across platforms

Skills

Accessibility Design
Expert knowledge of Figma
Customer Journey Mapping
Design Thinking
Product Strategy
Prototyping
Requirements Gathering
Wireframing

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible hybrid working model
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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American Express Glassdoor Company Review

4.2

American Express DE&I Review

4.4

CEO of American Express

Stephen J Squeri

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Average salary estimate

$127500 / YEARLY (est.)

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$90000K

$165000K

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What You Should Know About Senior Product Designer, American Express

At American Express, we’re on the lookout for a creative and experienced Senior Product Designer to join our vibrant New York team. This isn’t just a job; it’s an opportunity to shape user experiences that impact millions. As a Senior Product Designer, you’ll lead the charge in creating user-centered experiences and interfaces that enhance our products and solutions. You’ll utilize your design expertise to develop wireframes, prototypes, and high-fidelity designs while collaborating closely with product managers and engineers to bring innovative ideas to life. Imagine working with some of the world’s most valuable data sets to make a real difference for our customers! At American Express, we believe in backing our colleagues with the support they need—which means you’ll have access to ongoing learning opportunities and mentorship from industry leaders. Plus, we prioritize your well-being with flexible working models and an array of benefits, from generous parental leave to comprehensive health plans. Join Team Amex and let’s redefine the way we serve our customers together. We’re excited to see how you’ll enhance our design processes and help us achieve our mission of providing outstanding customer experiences every day!

Frequently Asked Questions (FAQs) for Senior Product Designer Role at American Express

What are the responsibilities of a Senior Product Designer at American Express?

As a Senior Product Designer at American Express, your primary responsibilities include creating user-centered designs and enhancing user interfaces across our products. You'll develop wireframes, prototypes, and high-fidelity designs while collaborating with various teams to ensure a seamless user experience. Additionally, you’ll be focusing on user research, analyzing business insights, and continuously improving our design systems and workflows.