Premium Surgery Counselor

As a Premium Surgery Counselor at American Vision Partners, you will primarily be responsible for scheduling patient surgeries, coordinating pre-operative appointments, and acting as a liaison between patients, surgeons, and various medical facilities. Your role involves educating patients about surgery options and overcoming objections to facilitate the closure of surgical packages. Additionally, you'll prepare surgical charts and documentation while ensuring all patient information is accurate, which is critical for a seamless surgical experience. This position requires excellent communication and multitasking skills, making you a vital part of the patient's journey.

To qualify for the Premium Surgery Counselor position at American Vision Partners, candidates should possess a high school diploma or GED, with some college education preferred. A minimum of one year of experience in a medical practice is necessary, preferably in a surgical or ophthalmology setting. Strong sales skills, the ability to engage with financial matters, and familiarity with high-volume environments are essential. Excellent communication skills and the ability to work autonomously also play a crucial role in succeeding in this fast-paced role.

Absolutely! One of the key responsibilities of a Premium Surgery Counselor at American Vision Partners is to assist patients in obtaining financing if needed. This role involves clearly outlining financial options and presenting payment plans, ensuring that financial aspects do not hinder patients from accessing necessary surgical care. Your ability to communicate these options effectively can significantly impact the overall experience and comfort level of patients proceeding with their procedures.

As a Premium Surgery Counselor at American Vision Partners, you can expect a dynamic, fast-paced work environment where multitasking and detail orientation are paramount. You'll be working alongside a supportive team that values collaboration. The role is not just about scheduling surgeries; it's about caring for patients, addressing their concerns, and ensuring a positive experience throughout the surgical process. Health, happiness, and growth of employees are also heavily emphasized, creating a fulfilling workplace atmosphere.

Working as a Premium Surgery Counselor at American Vision Partners comes with an attractive benefits package. Employees can expect comprehensive medical and dental insurance, substantial discounts on eye care services, childcare assistance, pet insurance, and support for continuing education. The company fosters a healthy work-life balance with paid holidays, PTO, sick time, and retirement plans including 401(k) options. Moreover, there are continuous opportunities for professional growth and development, making it a great place to build your career.

In your answer, focus on your passion for patient care and interest in the eye care field. Explain how your skills and past experiences align with the work American Vision Partners does, and express your enthusiasm for facilitating positive patient experiences.

To effectively answer this question, demonstrate your empathetic approach to patient concerns. Talk about techniques you would use to educate the patient on their options, overcome objections, and reassure them by sharing success stories or providing additional resources.

Use a specific example from your past that showcases your ability to prioritize tasks and manage time effectively. Highlight how organization and communication were key to your success in a high-pressure situation, making sure to connect it back to the skills required for the Premium Surgery Counselor role.

Discuss any previous positions where you handled scheduling or insurance verification. Emphasize your attention to detail, your familiarity with relevant software or communication protocols, and how this experience equipped you for handling the administrative aspects of the Premium Surgery Counselor role at AVP.

Discuss your approach to building relationships, emphasizing active listening, empathetic communication, and transparency about surgical procedures and financial options. Providing evidence-based information helps in building patient confidence and trust.

Your response should highlight your systematic approach to data entry, double-checking information, and adherence to company protocols to ensure accuracy. Reference your detail-oriented skills that are crucial for preparing surgical charts at AVP.

Share your techniques for maintaining motivation and managing stress, such as setting achievable goals, practicing mindfulness, or focusing on patient success stories. Relate this back to how it will help you excel as a Premium Surgery Counselor at American Vision Partners.

Be prepared to describe a specific instance where your ability to communicate complex medical information clearly led to a patient feeling informed and confident about their decisions. Highlight your ability to tailor your explanation to the patient's level of understanding.

Discuss how effective communication can enhance patient relationships and ensure a smooth surgical process. Highlight the importance of being a clear point of contact among patients, surgeons, and other medical staff, as well as how it fosters trust and clarity.

If applicable, detail your experience with discussing financial options with patients. Explain how you approach these sensitive conversations and ensure patients feel supported in making decisions about their surgical care.