US Consumer Digital CX Specialist

US Consumer Digital CX SpecialistAustin,Texas,United StatesMarketingImagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apples Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Our US Consumer Retail organization collaborates with our channel partners to seek new opportunities, develop account plans, and execute programs to grow the business, resulting in industry leading customer experiences and expanded adoption of the Apple ecosystem. As a US Consumer Digital CX Specialist, you will be responsible for growing digital sales with top consumer retail partners including defining and implementing traffic generating and educational pro- grams, campaigns, understanding performance, and optimizing the customer journey to achieve con- version goals. You will drive the end-to-end delivery of digital sales and digital site execution programs by collaborating with retail partners to build and implement digital account plans, feature enhance- ment roadmaps, and online sales programs. You will draw insights from web analytics and leverage your deep functional expertise in eCommerce to drive collaboration with business partners that will grow the share on the platform, create momentum, and build upon Apples growth within the digital channel.• *Description**In this role, you will: - Drive the Apple customer experience (CX) within our channel business focused on growing sales and strategic program performance. - Work closely with cross functional partners to develop innovative digital merchandising strategies, calendars, and plans that support and promote sales of Apple products. - Recommend and execute constant improvements to achieve business goals, add unique capabili- ties, and achieve and exceed sales growth by closely focusing on traffic and conversion drivers. - Drive localized execution of global programs in partnership with marketing teams. - Utilize online KPIs, web analytics, and performance metrics to analyze, develop, and execute on growth programs, insights, and opportunities on a weekly, monthly, and quarterly basis. - Together with sales AE, lead weekly and monthly business reviews with cross-functional Apple teams and Retail partners, as well as global teams. - Partner closely with Sales, Finance, and Operations to ensure that the customer experience and merchandising plans support forecasts.• *Minimum Qualifications**+ 8+ years of related experience in sales/merchandising.+ Minimum of 5 years of digital/site merchandising or equivalent experience.+ Passion for eCommerce across digital channels, traditional online retailers, and social commerce.+ Experience collaborating with creative and UX teams to build exceptional customer experiences and define shopping journeys.+ Proven success delivering growth by driving innovative digital merchandising marketing and operations backed by eCommerce data analytics and financial KPIs.+ Strong analytical skills, problem-solving ability, and creativity to develop robust analytic approaches and translate strategy into practical and measurable action.+ Excellent verbal and written communications skills, and the ability to articulate results of analyses in easy to understand business terms for a variety of cross-functional and multi-directional partners.+ Ability to network effectively, build internal and external relationships, and influence key stakeholders regarding partner strategy, resources, and budgets.+ Excellent project management skills including work prioritization and planning.• *Key Qualifications**• *Preferred Qualifications**+ Experience with a preferred focus on selling to major eCommerce/marketplaces and retail partners.+ Proficiency in web analytics tools such as Adobe Analytics.• *Education & Experience**• *Additional Requirements**+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)• *Apple Footer**Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .