Job details

Customer Service Rep - Laurel, MD

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Company Name

ARS-Rescue Rooter

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

Check out what we offer:
- Access to insurance available at 31 days of employment
- Low-cost Medical Insurance options, starting at $5 per week
- Dental and Vision Insurance options
- Health Savings Account or Flexible Spending Account
- 401(k) with company match
- HSA and Flexible Spending Account
- Paid Time Off & Holiday Pay
- Company paid life insurance
- Learn more by visiting www.myarsrewards.com/

Salary Range: $21 $22

Schedule: FLEXIBLE AVAILABILITY PREFFERED

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking a few incredible people to join our Call Center Team that is known to set the standard for customer support and quality assurance.

Customer Service Representatives can expect:

Year-round work as we service multiple trades with multiple busy seasons.
Competitive pay options based on your skill and availability.
Paid orientation, paid training, and weekly direct deposit payroll.
Clean office environment with great equipment and a strong team ready to grow along side of you.
Comprehensive Training Opportunities provided by in-house Learning & Development team.
- Training including but not limited to technical, sales, safety, leadership, systems training.
National Network to support professional growth & development and provide transfer opportunities.

As the employer of choice, we offer an Industry-Leading Benefit Package:

Choose from one of FOUR health insurance options, starting as low as $5 per week!
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

Average salary estimate

$44720 / YEARLY (est.)

min

max

$43680K

$45760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep - Laurel, MD, ARS-Rescue Rooter

Join the dynamic team at ARS-Rescue Rooter as a Customer Service Rep in Laurel, MD! With over 45 years of experience in the HVAC, Plumbing, and Electrical sectors, American Residential Services proudly stands as the largest provider of residential services in the US, employing more than 7,000 professionals nationwide. As a Customer Service Rep, you'll be at the heart of our operations, delivering exceptional support to our valued customers through both inbound and outbound calls. We believe that your hard work deserves recognition, and with various opportunities for career advancement, your growth path is paved right here! Enjoy flexible scheduling, competitive pay options, and a comprehensive benefits package that includes medical, dental, and vision insurance options starting at just $5 a week. Additionally, you can take advantage of 13 paid time off days and 8 paid holidays, plus a robust 401(k) plan with company match. If you have a passion for customer service and a knack for technology, you'll be happy to know we provide extensive training opportunities led by our dedicated Learning & Development team. We foster a friendly and clean office environment that empowers you to succeed and thrive. Don't miss out on the chance to be part of something bigger and make a difference in our community - apply today and let your journey with ARS-Rescue Rooter begin!

Frequently Asked Questions (FAQs) for Customer Service Rep - Laurel, MD Role at ARS-Rescue Rooter

What are the typical responsibilities of a Customer Service Rep at ARS-Rescue Rooter?

As a Customer Service Rep at ARS-Rescue Rooter, your responsibilities will include handling both inbound and outbound customer calls, providing exceptional service, and supporting customers with their inquiries related to HVAC, plumbing, and electrical services. You will have opportunities to utilize your computer skills, maintain customer satisfaction, and engage in problem-solving.