HVAC Install Lead - Raleigh, NC - job 2 of 2

As an HVAC Install Lead at ARS-Rescue Rooter, your primary responsibilities will include disassembling old HVAC systems and expertly installing new systems in residential settings. You'll also oversee a helper assigned to you, ensuring compliance with local inspection codes and troubleshooting any issues that arise during the installation process. Your role is crucial in delivering excellent customer service and contributing to the team's overall success.

To qualify for the HVAC Install Lead position at ARS-Rescue Rooter, you need at least 2 years of residential HVAC installation experience, along with comfortable leadership skills to guide your assigned helper. An EPA Certification is necessary, though certification assistance may be available. Additionally, candidates should possess excellent customer service skills, be physically capable of working in challenging spaces, and have a valid driver's license with a good driving record.

ARS-Rescue Rooter offers an extensive benefits package to HVAC Install Leads that includes low-cost medical insurance starting at $5 per week, dental and vision insurance options, and a 401(k) plan with a company match. Employees also enjoy 13 PTO days and 8 paid holidays per year, along with company-paid life insurance, short-term and long-term disability options, and other unique discount programs.

Yes! ARS-Rescue Rooter values career growth and provides numerous opportunities for HVAC Install Leads to advance their careers. With a national network supporting your professional development and comprehensive training provided by the in-house Learning & Development team, you can enhance your technical skills, leadership capabilities, and even pursue transfer opportunities within the company.

For the HVAC Install Lead position at ARS-Rescue Rooter, you may be eligible for a sign-on bonus of up to $5000 based on your experience and interview performance. The specifics will be outlined in your offer letter addendum, ensuring that you understand the details surrounding this enticing bonus opportunity.

When answering this question, be specific about the types of HVAC systems you have installed, highlighting any relevant projects where you played a lead role. Discuss the challenges you faced and how you overcame them, showcasing your problem-solving skills and technical abilities.

It's important to demonstrate your knowledge of local codes and regulations in your response. Explain how you stay updated on any changes in codes and talk about your method for double-checking compliance throughout the installation process.

Highlight the importance of clear and concise communication. Describe how you ensure that everyone on your team understands their roles and responsibilities, possibly by holding brief pre-job meetings or using checklists to keep everyone aligned.

Discuss your approach to customer service, emphasizing active listening and empathy. Provide an example of a time when you successfully resolved a customer's concern, illustrating your commitment to providing excellent service.

Explain your understanding of safety practices that are essential in HVAC work, such as wearing appropriate personal protective equipment, knowing how to safely handle refrigerants, and conducting proper lockout/tagout procedures during installations.

Share a specific instance where you encountered a significant challenge during an HVAC installation. Explain the problem in detail, your thought process for finding a solution, and what the outcome was, emphasizing your resourcefulness.

Describe your time management and organizational skills. Explain how you assess urgency and importance, maybe even mentioning a tool or method you use to keep track of tasks and timelines, ensuring every project stays on schedule.

Your answer could include a passion for the industry, the satisfaction of providing comfort to homes, or the joy of mentoring others. Whatever your motivation, ensure it aligns with ARS-Rescue Rooter’s values and demonstrates your dedication.

Show that you are proactive about your professional development. Mention online courses, webinars, or industry publications that you follow to keep up with the latest technologies and trends in HVAC. This demonstrates your commitment to staying relevant in the field.

Walk through your thought process for handling unexpected issues. Emphasize the importance of assessing the problem, communicating transparently with the customer, and finding an effective solution to resolve the issue while ensuring their satisfaction.