Product Designer

As a Product Designer at Assembled, you will take on numerous responsibilities, including creating and refining new products and features. You'll work closely with product managers, engineers, and key stakeholders to clarify issues and shape effective solutions. Mentorship is also a vital aspect of your role, as you'll guide other designers and nurture a collaborative design culture at Assembled.

To qualify for the Product Designer role at Assembled, candidates should have at least 5 years of experience in B2B software design. An understanding of complex domains, excellent communication, and a customer-driven mentality are also essential attributes. Familiarity with web front-end technologies, along with experience in Figma and React, will be advantageous when contributing to our design projects.

Understanding user needs is crucial for a Product Designer at Assembled. You'll lead user research initiatives to gather insights about what users actually require. This knowledge will inform your design decisions and enable you to advocate for our users throughout the product development process, ensuring that the final outputs truly resonate with their expectations.

At Assembled, the work environment is collaborative and dynamic. Product Designers are encouraged to iterate quickly and engage in brainstorming sessions with their peers. Our hybrid work model promotes flexibility, with catered lunches offered in our New York and San Francisco offices to foster team connections and teamwork among colleagues.

A Product Designer at Assembled has the unique opportunity to significantly influence the design and functionality of customer support operations. Your designs will help streamline workflows, enhance user experiences, and contribute meaningfully to the overall success of our product offerings. The work you do will directly impact how companies provide support to their customers, making it a rewarding role!

As a Product Designer, my design process begins with thorough user research. Knowing the users drives my design decisions. I validate ideas through wireframes and user testing, gathering feedback and iterating until we achieve a design that meets user needs while aligning with business goals.

When facing conflicting feedback, I prioritize effective communication. I gather all feedback, analyze it, and bring stakeholders together to discuss the rationale behind each piece of input. My goal is to find common ground and develop a solution that aligns with user needs and overall project objectives.

I primarily utilize Figma for creating designs and prototypes, as its collaborative features are invaluable. Additionally, I leverage tools like Sketch for interface design and InVision for prototyping and collecting user feedback. These tools enable me to work efficiently while ensuring high-quality outputs.

I stay informed on design trends through various resources, including design blogs, webinars, and industry conferences. Networking with other designers also provides insights and fresh ideas. Continuous learning is important to me, so I often engage in online courses and workshops to enhance my skills.

In my previous position, I led a project where user engagement was declining. By conducting user interviews, I identified pain points and designed clearer pathways in the user interface. After the redesign, we saw a 40% increase in user engagement, which validated the effectiveness of our user-centered approach.

I measure the success of my design solutions through key performance indicators (KPIs) such as user satisfaction ratings, conversion rates, and usability testing results. Post-launch analytics are crucial for checking if the design meets its intended objectives and allows for real-time improvements.

One significant challenge was designing a product for a healthcare system, where regulations and user needs were complex. I tackled this by conducting comprehensive research to understand both the regulatory environment and user requirements, ensuring our design was compliant yet user-friendly.

I actively seek user feedback at various stages of the design process. Early prototypes are shared with users for their input, and I conduct usability testing to gather direct insights. This feedback is invaluable, as it helps refine the designs and enhance user satisfaction.

I follow WCAG guidelines to ensure my designs are accessible to users with various disabilities. By incorporating color contrast checks, keyboard navigation, and screen reader compatibility, I strive to create inclusive designs that cater to the needs of all users.

I am drawn to Assembled because of its commitment to creating user-focused software for customer support. The opportunity to work on AI-driven solutions while enhancing the human aspect of support aligns perfectly with my values and passion for impactful design.