Retail Sales Consultant - WOODBURY, NY (WOODBURY) - job 1 of 2

As a Retail Sales Consultant at AT&T in Woodbury, NY, your primary responsibilities will include engaging with customers to understand their needs, guiding them through product options using a consultative sales approach, and meeting sales targets. You will also participate in community events, handle online orders, and make outbound calls to enhance customer relationships. Flexibility in scheduling is essential, as you'll need to meet customers' needs during peak hours.

To be a successful Retail Sales Consultant at AT&T in Woodbury, NY, retail or customer-facing sales experience is advantageous, but not mandatory. The company provides the necessary training and coaching to help you excel in the role. A passion for technology and a genuine interest in helping people are vital traits to have in this position, along with excellent communication skills.

Retail Sales Consultants at AT&T in Woodbury, NY have uncapped commission opportunities. You can earn between $19.12 to $21.91 per hour, in addition to up to $13,700 in commissions if sales goals are met. The potential earnings can increase significantly for top performers, with some making over $62,460 annually. This motivates the team to strive for excellence in sales performance.

AT&T invests in its employees by offering comprehensive training for Retail Sales Consultants in Woodbury, NY. Whether you're an experienced seller or just starting out, the training program is designed to equip you with the necessary knowledge about the full suite of AT&T products and effective sales techniques. Ongoing coaching and support are also part of the development process to ensure you meet and exceed your sales goals.

Retail Sales Consultants at AT&T in Woodbury, NY enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and holidays. Additional perks such as discounts on AT&T products and services, paid parental leave, disability benefits, and an Employee Assistance Program make this an attractive job option with a supportive work environment.

When answering this question, provide specific examples of how you assess customer requirements through active listening and engagement. Discuss your approach to guiding customers through options and making personalized recommendations based on their needs, demonstrating that you put the customer first in every interaction.

To respond effectively, elaborate on various techniques you've successfully used in sales situations. This could include consultative selling, upselling, or building rapport. Highlight how these techniques have led to satisfied customers and increased sales.

Use the STAR (Situation, Task, Action, Result) method to describe a specific instance where you met or exceeded your sales goals. Emphasize the strategies you implemented and the positive outcome for both yourself and the company.

Acknowledge that challenging interactions can happen, and describe your strategy for remaining calm and professional. Detail how you listen to their concerns, empathize, and find solutions that satisfy both the customer and the company's objectives.

Demonstrate your passion for technology and customer service with a genuine response about why you admire AT&T. Mention the company’s commitment to connecting communities and how you want to be part of that mission, contributing through your sales skills.

Researching AT&T's range of products is key here. Talk about specific technologies, services, or deals AT&T offers, showing your enthusiasm for learning and how this knowledge can help you assist customers effectively.

Share practical strategies you employ to stay motivated, like setting personal goals, focusing on customer engagement, and staying positive. Highlight how this mindset ultimately benefits both personal performance and the team's objectives.

Align your personal or professional experience with technology by providing examples. Whether it's personal use or in a sales context, your response should underline your comfort level with various devices, assisting customers with tech-related needs.

Discuss your time management skills by providing clear examples of how you prioritize tasks. Showcase your ability to multitask effectively and maintain great customer service even during peak hours.

Address this by demonstrating accountability and a growth mindset. Discuss your plan for analyzing what went wrong, identifying areas for improvement, and outlining how you would adjust your strategies to meet future targets.