Retail Sales Consultant SHOPS AT LAURA HILL - job 1 of 2

As a Retail Sales Consultant at AT&T, you’ll be responsible for utilizing a consultative sales approach to understand customer needs and guide them through their options. Your role will involve meeting sales goals, creating meaningful connections, and actively participating in community events to promote sales. You’ll also handle online orders and make outbound calls to both existing and potential customers to ensure their needs are addressed. Flexibility and a readiness to adapt to new technologies will be essential in this fast-paced environment.

While prior retail or customer-facing sales experience is preferred for the Retail Sales Consultant role at AT&T, it’s not a dealbreaker! We value passion and the drive to help customers. If you do not have experience, rest assured we offer thorough training and coaching to equip you with the skills necessary to succeed and exceed your sales goals.

As a Retail Sales Consultant at AT&T, your earnings can be quite impressive. You’ll earn between $16.91 to $21.04 per hour plus the opportunity to earn an additional $13,700 in commissions if you meet your sales goals. Top sellers can earn up to $62,460 annually, thanks to our uncapped commission structure. Therefore, your motivation and dedication could substantially increase your overall earnings!

AT&T offers an array of benefits to its Retail Sales Consultants, including comprehensive medical, dental, and vision coverage, a 401(k) plan, and tuition reimbursement programs. You’ll also enjoy paid time off, sick leave, and various supplemental benefit programs. Additionally, our employees can take advantage of employee discounts of up to 50% on eligible mobility plans, accessories, and internet services.

At AT&T, Retail Sales Consultants work between 9 am and 9 pm, including weekends, to ensure we meet our customers when they need us most. Your monthly schedule will be available two weeks in advance, allowing you to plan your personal time effectively while being focused on achieving your sales targets.

When answering this question, focus on outlining the specific goal you were tasked with, the strategy you employed to achieve it, and the results of your efforts. Highlight your consultative selling approach and how you connected with customers to understand their needs and recommend solutions.

For this question, demonstrate your ability to remain calm and composed. Discuss your approach to actively listening to the customer's concerns, empathizing with their situation, and finding a solution that satisfies them while also adhering to company policies.

Reflect on your personal motivations, whether they include the thrill of closing sales, achieving commission targets, or receiving positive customer feedback. Relate your motivations to the dynamic environment of a Retail Sales Consultant at AT&T, emphasizing how they enhance your performance.

Explain your methods of staying informed about industry trends, whether it’s through online resources, training provided by AT&T, or participating in tech events. Emphasize your commitment to continual learning and how this knowledge can help educate customers in your role.

Outline a step-by-step approach you would take, starting with understanding the customer’s needs, presenting the features and benefits of the new product, and how it solves their problems. Highlight the importance of building rapport and addressing any objections they might have.

Research AT&T's range of products and services beforehand, including mobile plans, devices, and any unique offerings. Articulate this knowledge during your interview to show preparedness and your enthusiasm for the company and its mission.

Discuss your strategy for handling such situations, such as assuring the customer you will find the information they need, consulting available resources, or involving a more experienced team member. Emphasize your customer service dedication and problem-solving skills.

Share an anecdote that emphasizes a positive customer experience you've facilitated, showcasing your listening skills, dedication, or ability to go above and beyond. Use specifics to demonstrate the outcome and customer satisfaction.

Be honest about your expectations, but also demonstrate your flexibility. Research competitive salaries in the market before quoting a range, and express your willingness to discuss compensation based on your experience and skills.

Highlight your motivations for wanting to join AT&T, such as the company culture, commitment to community, or opportunities for growth and development. Connect these elements to your personal career goals and values.