Retail Sales Consultant - (YORK GALLERIA MALL) - job 1 of 2

As a Retail Sales Consultant at AT&T in York Galleria Mall, you will be responsible for utilizing a consultative sales approach to assist customers in selecting the best products and services to fit their needs. Your role will involve meeting sales targets, earning commissions, and building meaningful relationships with customers through personalized service.

While prior retail or customer-facing sales experience is a plus for the Retail Sales Consultant position at AT&T, it is not mandatory. Candidates should possess strong interpersonal skills and a passion for helping customers. AT&T offers comprehensive training and coaching to ensure you can effectively meet sales goals regardless of your previous experience.

Retail Sales Consultants at AT&T can expect to earn between $12.92 and $14.72 per hour, with the potential to earn up to $13,700 in commissions when sales goals are met. On average, top sellers earn around $62,460 annually with uncapped commission opportunities, making it a lucrative career choice.

As a Retail Sales Consultant at AT&T in York, PA, you will work a flexible schedule between 9 am to 9 pm, including weekends. This allows you to be available to customers when they need assistance. The company provides monthly seniority-based schedules, ensuring you can plan your time effectively.

Retail Sales Consultants at AT&T enjoy a wide range of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and additions like employee discounts on AT&T services. These perks make AT&T a great workplace for those looking for a fulfilling career in retail.

In your response, highlight your patience and problem-solving skills. Emphasize the importance of actively listening to the customer's concerns, finding a solution together, and maintaining a positive demeanor throughout the interaction. Share an example if possible.

Discuss the importance of setting clear, achievable goals and regularly reviewing your sales performances. Mention techniques such as understanding customer needs, upselling, utilizing promotions effectively, and following up with customers as ways to boost sales.

Show your enthusiasm for continuous learning by discussing methods you use to stay informed, such as attending training sessions, reading product materials, or seeking feedback from colleagues. Express how staying knowledgeable empowers you to offer the best service to customers.

Highlight your organizational skills by mentioning how you assess urgent customer needs while managing inventory and store appearance. Prioritizing customer interactions while ensuring other responsibilities are met demonstrates your multitasking abilities.

Be genuine about your motivation to join AT&T. Whether it’s the company culture, growth opportunities, or a passion for technology, articulating your interest will help convey your commitment to the role and the company.

Utilize the STAR method (Situation, Task, Action, Result) to structure your response. Be specific about what you did for the customer and the positive outcome it created, emphasizing your dedication to stellar customer service.

Talk about setting personal or team challenges, focusing on customer relationship-building, and seeing the bigger picture of your career growth. Mention strategies such as growth mindset and continuous self-improvement that can keep enthusiasm high.

Show your research about AT&T's offerings, such as mobility plans, internet services, and community engagement. Highlighting your familiarity with the products will demonstrate your preparedness and ability to engage with customers confidently.

Define excellent customer service as understanding customer needs, responsiveness, friendliness, and providing reliable solutions. Give examples to illustrate how attention to detail and personalization can lead to customer loyalty.

Discuss qualities such as empathy, resilience, and strong communication skills. Highlight how these traits contribute to forming genuine connections with customers and achieving sales goals through understanding and fulfilling their needs.