Senior Events Manager

As a Senior Events Manager at Mauna Lani, your primary responsibilities include planning and executing high-level events, establishing trusted relationships with clients, managing budgets, and collaborating with several teams to ensure unforgettable experiences. You're also responsible for generating group resumes and banquet event orders, negotiating with third-party vendors, and solving challenges as they arise, all while maximizing revenue and guest satisfaction.

The Senior Events Manager role at Mauna Lani requires a minimum of five years in hospitality and event management, preferably in conference services. Candidates should possess excellent organizational, interpersonal, and administrative skills, with a preferred bachelor's degree. Experience in luxury settings, understanding Hawaiian cultural nuances, and maintaining a service-oriented approach are essential for success in this position.

In the Senior Events Manager position at Mauna Lani, success hinges on building strong relationships with clients and understanding their needs. You'll manage every detail of an event, from budgeting to logistics and vendor coordination. Ensuring open communication with all teams involved is crucial, as is the ability to adapt to challenges and find elegant solutions that align with both client expectations and hotel standards.

The salary range for the Senior Events Manager position at Mauna Lani is competitive, sitting between $80,000 and $95,000. This reflects the importance of the role in delivering luxury experiences and the level of expertise needed to successfully manage high-profile events in such an exceptional environment.

As a Senior Events Manager at Mauna Lani, you'll handle a variety of events, including breathtaking weddings, engaging corporate retreats, and more. Your role involves tailoring unique experiences that reflect both the resort's luxurious offerings and specific client needs, ensuring that every event is a memorable celebration set against the stunning Hawaiian backdrop.

In managing multiple events, I start by categorizing tasks based on deadlines and importance. I use project management tools to track progress and set clear timelines. Regular check-ins with my team also help ensure everyone stays on track and any potential issues are addressed promptly.

Absolutely! I once faced a last-minute venue change due to unforeseen circumstances. I immediately communicated with the client, reassured them, and quickly coordinated with the alternative venue to ensure all logistics were adapted. Keeping all stakeholders informed helped maintain trust and resulted in a unique experience that exceeded expectations.

I believe in proactive communication and personalization. I take the time to understand my clients' visions and needs. Continuous engagement and feedback loops before, during, and after the event help in addressing concerns promptly and establishing long-term relationships that keep clients coming back.

Managing budgets effectively starts with detailed planning and vendor research. I track expenses closely and look for quality options that fit within budget constraints. Flexibility is necessary, allowing me to suggest alternatives or creative solutions that still achieve high quality without overspending.

Teamwork is essential in event management; each team member brings unique strengths. I foster open communication and collaboration, ensuring everyone understands their roles. By aligning our goals and supporting one another, we can effectively execute every element of an event, resulting in a seamless experience for clients.

I regularly attend industry conferences, engage in webinars, and follow influential blogs and social media accounts. Joining professional organizations and networking with peers is also invaluable for staying current on trends and innovative ideas that can enhance our offerings.

I start by gathering comprehensive information about the guests' preferences and backgrounds. Utilizing this information, I customize elements like themes, menus, and activities to reflect their personalities and desires, creating a unique and unforgettable experience.

Certainly! I had a client who was very particular about every detail. I made a point to listen actively to their concerns, validate their feelings, and provide transparent updates throughout planning. By fostering trust and demonstrating my commitment to making their vision come true, we were able to create a successful event together.

I consider various metrics, including client feedback, engagement levels during the event, and the overall adherence to budget and timelines. Post-event surveys from attendees also provide insight into areas of success and opportunities for improvement.

In such cases, I facilitate a discussion to understand everyone's perspectives and encourage open dialogue. I aim to steer the team towards a consensus by evaluating the merits of each approach and, if necessary, making a final decision that aligns with our goals and client expectations.