Billing Specialist - job 2 of 2

To qualify for the Billing Specialist position at WS Barricade, candidates should have at least a high school diploma or GED. Although 3-5 years of Accounts Receivable or billing experience is preferred, strong customer service skills and a good understanding of basic accounting principles are essential. Candidates with a background in pay application, lien waiver, and contract management will have an added advantage.

As a Billing Specialist at WS Barricade, your main responsibilities will include timely and accurate invoicing for assigned customers, managing open accounts receivables to ensure payments are received within defined terms, addressing any billing questions or discrepancies, and collaborating with both internal and external customers. Your role will be crucial in supporting the financial operations of the company.

Key skills for a Billing Specialist at WS Barricade include strong organizational abilities, exceptional verbal and written communication skills, and problem-solving capabilities. A detail-oriented mindset coupled with proficiency in Microsoft Office Suite products like Excel and Word is crucial. Experience with software like Microsoft Dynamics 365 or TCR is also preferred.

Billing Specialists at WS Barricade typically work in a primarily sedentary environment at a desk. The role requires strong communication skills, as well as collaboration with various departments within the company. The working hours are Monday to Friday, from 8 a.m. to 5 p.m., allowing for a great work-life balance in a supportive office setting.

At WS Barricade, we believe in the continuous development of our team members. As a Billing Specialist, you will receive training and support as needed and have opportunities to collaborate across departments. Our focus on valuing each other and fostering growth ensures that you will improve your skills while contributing to meaningful work that supports our mission.

In prioritizing tasks for multiple client invoices, I assess due dates and the complexity of each invoice. I typically start with invoices that are approaching their due date, ensuring timely delivery, then move on to more complex cases that may require additional communication or verification. This method helps me manage workload effectively while maintaining accuracy.

I have extensive experience with accounts receivable, where I have managed billing cycles, monitored payments, and followed up on outstanding invoices. My focus has always been on ensuring that customers understand their invoices to minimize discrepancies, and I've used software like Microsoft Dynamics 365 to track and manage A/R effectively.

I once encountered a situation where a client disputed a charge due to a miscommunication about service rates. I took the initiative to review our prior correspondence with the client, clarified the agreed-upon terms, and presented this information in a meeting with the client. This proactive approach led to a mutual understanding, resolved the dispute, and strengthened our professional relationship.

I am proficient in using various accounting software, including Microsoft Dynamics 365 and Excel for data analysis. I find Excel particularly useful for tracking billing trends and managing complex calculations, while software like Microsoft Dynamics 365 helps streamline invoicing and accounts receivable processes, boosting my overall efficiency in the role.

To ensure accuracy in billing tasks, I double-check all invoices before sending them out, verify that the amounts align with our service contracts, and maintain systematic records of all charges. Additionally, I utilize checklists for each billing cycle to ensure that no step is overlooked, which minimizes the risk of errors.

Handling difficult customers requires patience and effective communication. When faced with a billing inquiry, I listen actively to their concerns, validate their feelings, and provide clear, concise explanations regarding their bills. This structured approach not only helps de-escalate the situation but also fosters better relationships and customer trust over time.

I am motivated to work for WS Barricade because it is a company known for its commitment to safety and team support. I admire how the company values each team member and promotes collaboration, making it a great environment where I can contribute meaningfully while advancing my skills as a Billing Specialist.

In my previous position, I took on the initiative to streamline our invoice processing system, reducing the time taken to issue invoices by 30%. This proactive step not only improved our efficiency but also enhanced customer satisfaction, as invoices were sent out much faster.

One of the most challenging aspects of being a Billing Specialist can be managing discrepancies that arise due to clients' misunderstandings or system errors. It is essential to approach such challenges with a problem-solving mindset, ensuring effective communication and a resolution that works for both parties.

I utilize both digital and physical tools such as calendars and task management applications to keep track of important deadlines and billing cycles. Regular planning sessions and prioritizing tasks based on due dates help me maintain organization in a fast-paced setting, allowing me to manage workloads effectively.