Credit & Collections Specialist

As a Credit & Collections Specialist at Curaleaf, you're responsible for managing high-volume customer interactions, collecting overdue balances, and implementing payment plans. You will also analyze data to resolve billing issues, monitor customer portals for ongoing communications, and ensure proper escalation of collection issues to internal teams. Your role directly contributes to our financial performance and customer satisfaction.

To apply for the Credit & Collections Specialist position at Curaleaf, you should have a minimum of 2 years of experience in accounts receivable, credit, and collections. Proficiency in Microsoft Office, particularly advanced Excel skills, along with exceptional communication and organizational abilities, are essential. A bachelor's degree is a plus but not mandatory.

At Curaleaf, we highly value employee development and offer numerous career growth opportunities for our Credit & Collections Specialists. You’ll receive ongoing training to enhance your skills and advance your career while working with a supportive team that encourages personal and professional growth. Your contributions are recognized and impactful within our high-growth company.

The compensation for the Credit & Collections Specialist at Curaleaf falls between $24 and $26 USD per hour, reflecting our commitment to paying fairly for your expertise and the essential role you play in our financial operations. In addition, we offer comprehensive benefits, including health, dental, and 401(K) plans, making it an attractive position.

The Credit & Collections Specialist role at Curaleaf is integral to our mission of enhancing lives through quality cannabis products. By ensuring timely collections and managing accounts efficiently, you contribute to the overall financial health of the company, enabling us to continue providing exceptional services and products to our customers.

When answering, provide specific details about your prior roles, emphasizing any relevant achievements you made in debt recovery or account management. Highlight techniques or strategies that were effective in your past positions, and how you maintained positive relationships with clients throughout the collections process.

Discuss your approach to categorizing accounts based on urgency and overdue amounts. Mention tools or software you utilize for tracking collections and how you create a daily or weekly plan to tackle the most pressing issues first, ensuring you meet targets without sacrificing customer relations.

Share a specific situation that demonstrates your problem-solving skills and customer service orientation. Explain the steps you took, how you communicated with the customer, and what the outcome was. Focus on the importance of patience and understanding in resolving conflicts.

Detail your understanding of Fair Debt Collection Practices Act guidelines and how you apply these in your work. Emphasize the ethical considerations and training you have undergone, as well as your commitment to treating all customers fairly while pursuing collections.

Talk about specific tools or software you are skillful with, such as Excel or CRM systems, and how they assist in tracking payments, generating reports, and improving communication. Illustrate how technology has streamlined your workflow and positively impacted your outcomes.

Illustrate the dynamics of teamwork by providing examples of collaboration with colleagues or departments. Discuss how you efficiently share information, support each other’s efforts, and leverage collective knowledge to improve the collections process.

Emphasize active listening skills, adapting your communication style to meet the customer’s needs, and employing a professional tone. Share how you maintain a balance between assertiveness and empathy to build trust while achieving your goals.

Explain your techniques for managing stress, such as maintaining a well-organized calendar, using time management tools, or practicing mindfulness. Provide examples of how you've met deadlines successfully in past roles, reflecting your dedication to the position.

Craft a response that reflects your knowledge of Curaleaf's mission and growth in the cannabis industry. Highlight your interest in the unique challenges of this sector and your desire to contribute to a company that values innovation and corporate social responsibility.

Discuss qualities like strong communication skills, resilience, and attention to detail. Stress how being customer-focused while remaining results-driven can create positive outcomes in collections, as well as foster long-term relationships with clients.