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VP, Commercial Change Management

Axos Bank

Target Range:

$120,000.00/Yr. - $140,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The VP, Commercial Change Management will lead and manage strategic change initiatives in the Commercial organization's lending and credit areas. This role is focused on implementing business transformations, system upgrades, process improvements, and regulatory changes. The VP will collaborate with leadership, operations, credit, portfolio management and servicing to drive organizational changes and integrate new practices and technologies.

Responsibilities:

  • Lead change management strategies specific to commercial lending and credit functions
  • Collaborate with senior leadership to align transformation efforts with business goals
  • Identify and implement process improvements across the lending and credit lifecycle
  • Oversee the design and deployment of new systems to improve efficiency and customer experience
  • Work with leaders in lending, credit risk, operations, compliance, and IT to ensure smooth execution of change initiatives
  • Build relationships with stakeholders to ensure communication and address concerns
  • Ensure adherence to regulatory requirements and internal policies in change management efforts
  • Collaborate with compliance and risk teams to incorporate emerging risks into strategies
  • Develop communication plans to keep all stakeholders informed and engaged
  • Lead training programs to ensure smooth adoption of new systems and processes
  • Establish KPIs to assess the effectiveness of change management efforts
  • Monitor progress, adjust strategies, and leverage feedback for improvements

Qualifications:

  • Bachelor's in Business, Finance, or related field (Master’s preferred)
  • Relevant certification in change management (e.g., Prosci, CCMP)
  • 8+ years in change management or process improvement, with at least 5 years in commercial lending or credit
  • Expertise in lending and credit processes, including underwriting, risk management, and collections
  • Proven experience in leading large-scale change initiatives in regulated industries
  • Experience with digital transformation in lending and credit services is a plus
  • Familiarity with agile methodologies and data-driven decision-making preferred

Axos Employee Benefits May Include:

  • Medical, Dental, Vision, and Life Insurance

  • Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

  • HSA or FSA account and other voluntary benefits

  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Average salary estimate

$130000 / YEARLY (est.)
min
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$120000K
$140000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VP, Commercial Change Management, Axos Bank

Are you ready to take the helm in leading transformative initiatives at Axos Bank as our VP of Commercial Change Management? Based in sunny San Diego, CA, this pivotal role is about more than just change—it's about shaping the future of our commercial lending and credit areas. Here, you'll drive strategic change initiatives that optimize business processes, implement innovative technologies, and ensure regulatory compliance. Collaborating closely with senior leaders and diverse teams, you’ll align your transformation strategies with our business goals while bringing fresh perspectives into the lending lifecycle. With a focus on efficiency and customer experience, you'll oversee new system deployments and champion process improvements that matter. Your leadership will also involve communicating effectively with stakeholders, training teams for smooth transitions, and developing key performance indicators to assess impact. We’re not just looking for a manager; we’re looking for someone who thrives in a fast-paced, dynamic environment and is committed to driving change that leads to measurable success. If you have over 8 years of experience in change management and are equipped with a degree in Business or Finance (a Master’s is a plus), we want you on our team! At Axos Bank, you’ll find an engaging company culture that values innovation and diversity, and offers competitive benefits. Let’s redefine what's possible in banking together!

Frequently Asked Questions (FAQs) for VP, Commercial Change Management Role at Axos Bank
What are the key responsibilities of the VP, Commercial Change Management at Axos Bank?

The VP, Commercial Change Management at Axos Bank will lead significant change initiatives within the commercial lending and credit sectors. Responsibilities include collaborating with senior leadership to align change with business goals, identifying process improvements, overseeing system deployments to enhance efficiency, and ensuring regulatory adherence in all initiatives.

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What qualifications are required for the VP, Commercial Change Management position at Axos Bank?

To qualify for the VP, Commercial Change Management position at Axos Bank, candidates should have a Bachelor's degree in Business, Finance, or a related field (Master’s preferred). Additionally, a relevant change management certification, 8+ years of experience in change management, and at least 5 years specifically in commercial lending or credit are essential.

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How does the VP, Commercial Change Management role impact Axos Bank's operations?

The VP, Commercial Change Management is crucial for driving organizational changes that enhance lending and credit operations at Axos Bank. By leading change strategies and ensuring integration of new technologies, this role significantly improves operational efficiency and customer satisfaction.

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What type of environment can the VP, Commercial Change Management expect to work in at Axos Bank?

The VP, Commercial Change Management at Axos Bank will operate in a dynamic and collaborative environment that values innovation. The company emphasizes employee engagement, diversity, and offers a supportive workspace conducive to creativity and productivity.

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What are the potential benefits for the VP, Commercial Change Management at Axos Bank?

The potential benefits for the VP, Commercial Change Management at Axos Bank include a competitive salary range, eligibility for annual discretionary cash and stock bonuses, comprehensive medical and dental packages, flexible vacation time, and participation in a 401(k) plan with employer match, among others.

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Common Interview Questions for VP, Commercial Change Management
Can you describe a successful change management initiative that you led?

When answering this question, detail the specific initiative, the steps you took, and the outcome. Be sure to highlight how you aligned with business goals and managed stakeholder relations, as these are key aspects for the VP, Commercial Change Management role.

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How do you ensure compliance with regulatory requirements during a change initiative?

Discuss your approach to integrating compliance checks into the change process. Mention collaborating with compliance teams and staying updated on regulations, which demonstrates your thorough understanding of regulatory frameworks relevant to the banking sector.

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What strategies do you use to communicate change to stakeholders?

Highlight your experience in developing communication plans that encompass various stakeholder levels. Emphasize the importance of transparency, active listening, and ongoing engagement to ensure everyone is informed and onboard with the changes.

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How do you assess the effectiveness of change initiatives?

Talk about your experience with establishing key performance indicators and feedback loops. Mention how you analyze performance data to gauge success and make adjustments as necessary, showing your analytical approach to change management.

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What role does training play in your change management strategy?

Explain how training ensures a smooth transition to new systems and processes. Emphasize your experience in developing comprehensive training programs that cater to different learner needs and enhance user adoption of changes.

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Describe your experience with digital transformation in lending or credit services.

Discuss the digital transformation projects you’ve led, focusing on how they improved efficiency or customer experience. Providing specific examples will highlight your hands-on experience and understanding of technology’s role in change management.

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How do you handle resistance to change within an organization?

Share your strategies for identifying resistance and addressing concerns constructively. Highlight the importance of empathy, open dialogue, and involving stakeholders early in the process to foster a culture of acceptance.

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Can you describe your familiarity with agile methodologies?

Discuss any experience applying agile methodologies to change management projects. Highlight how agility can facilitate faster adaptation and iterative improvements, which is beneficial in fast-paced environments like commercial lending.

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What metrics do you consider essential for evaluating change management success?

Mention specific metrics relevant to lending and credit contexts, such as process efficiency, customer satisfaction scores, and employee engagement levels. Discuss how these metrics inform your assessment of change effectiveness.

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How do you prioritize change initiatives when resources are limited?

Explain your approach to prioritization based on alignment with strategic goals, risk assessments, and potential impact. Discuss your experience in resource management to illustrate your capability to balance multiple initiatives effectively.

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We challenge the status quo by liberating you from the constraints of traditional banking. With technology-driven financial services that evolve to meet your needs, we help you stay ahead in life and business.

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Full-time, on-site
DATE POSTED
April 10, 2025

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