Operations Manager
About Barkbus
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we're proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!
About This Role
Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Grooming Operations Manager (GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.
The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.
Role & Responsibilities
Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
Accountable for team performance including but not limited to attendance, productivity, rebooking, and customer experience.
Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
Own customer experience for the territory and work directly with pet parents to ensure quality of service is as expected.
Prioritize ongoing training, development, and engagement for Pet Stylists.
Develop and maintain productive relationships with internal cross-functional teams.
Who You Are
You are relentless. You have the determination and grit to keep working on a problem as new challenges emerge while maintaining the flexibility to adjust plans or strategies as needed.
No task is too big or too small. You don't hesitate to get in the weeds and work at the lowest level of detail, but you're just as comfortable thinking long-term and big-picture.
Thoughtful attention to detail. Every action you take is driven by a strategic plan that helps dictate your decisions.
Qualifications & Experience
Must be both a people and dog lover!
Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.
Experience working in a dynamic and fast-paced startup environment.
Experience with performance management of employees.
Business acumen, knowledge of managing P&L and business growth.
Ability to quickly learn and become proficient with company tech systems.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to adapt to the needs of a changing and growing organization.
Pet or mobile service-related experience is a plus.
Compensation & Benefits
Base salary starting at $90,000
Annual bonus target of 10% base salary
Stock options upon required tenure
Medical, Dental, and Vision Insurance
Retirement Savings Plan
Pet Insurance
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
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At Barkbus, the nation's premier mobile dog grooming company, we're excited to welcome an Operations Manager to our growing team in Orange County! If you have a passion for dogs and a knack for building high-performance teams, then this role is perfect for you. As the Grooming Operations Manager (GOM), you will take the reins in ensuring our team of talented Pet Stylists delivers world-class grooming and customer service every single day. In this dynamic position, you will blend your leadership skills with a strategic mindset to develop an inspiring environment where your team thrives. You’ll implement operational efficiencies and strategies that drive safety, efficiency, and effectiveness in our grooming operations across your territory. Your hands-on approach will help you tackle immediate challenges while keeping your eyes on long-term goals. This is your chance to embody Barkbus’s core values and act as the primary point of contact for enhancing customer experiences. Moreover, you’ll foster exciting growth opportunities for your team, ensuring they receive ongoing training and development. We're looking for someone with at least 5 years of experience leading teams, where you demonstrated your ability to manage a diverse workforce and nurture a culture of accountability. With a base salary starting at $90,000, along with comprehensive benefits, including medical and pet insurance, this is an opportunity to join a rapidly expanding startup where your passion for dogs and operational excellence can truly shine. If you’re ready to take on a stimulating challenge and make your mark in the pet grooming industry, we’d love to hear from you!
Barkbus is already providing a far better experience for both dogs and their parents. We look forward to finding more ways to elevate that experience and making the service available to more people over the coming years.
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