Client Experience Manager

The Client Experience Manager at BarkleyOKRP is pivotal in building client relationships, participating in client meetings, managing communications, overseeing project deliverables, and ensuring high-quality outputs. This role includes proactively identifying client challenges, organizing creative projects, and collaborating effectively with teams to deliver exceptional client service.

To excel as a Client Experience Manager at BarkleyOKRP, candidates should have 2 to 3 years of experience in an advertising agency setting. Strong communication skills, both verbal and written, are essential, along with excellent interpersonal skills. A background in education or retail can be advantageous, but a genuine passion for service and collaboration is key.

In the role of Client Experience Manager, you will participate in creative processes by contributing insights during ideation sessions, organizing team efforts around creative projects, and ensuring that the final submissions meet client requirements. By shadowing production activities, you gain hands-on understanding, enhancing your contributions to creative work.

Working as a Client Experience Manager at BarkleyOKRP is unique due to our commitment to diversity, equity, inclusion, and belonging. We foster a collaborative environment where all team members can thrive, bringing their authentic selves to work. Additionally, our focus on whole brand thinking provides a distinctive approach to managing client interactions and delivering creative solutions.

The work environment for a Client Experience Manager at BarkleyOKRP is fast-paced, collaborative, and dynamic. Our team is dedicated to creativity and innovation while maintaining a diverse and inclusive atmosphere that celebrates the uniqueness of every individual. Team members enjoy working together on various projects, bringing their best ideas forward to support our clients.

When managing multiple client projects as a Client Experience Manager, I prioritize tasks based on urgency and impact, use project management tools for tracking progress, and communicate consistently with team members and clients to ensure alignment and timely deliverables.

I view constructive criticism as a valuable opportunity for growth. I listen actively, seek to understand the feedback fully, and work with my team to make necessary adjustments. It’s essential to maintain a positive outlook and show clients that we value their input.

I approach client relationship building with a focus on open communication, empathy, and consistent engagement. By understanding their needs and providing proactive solutions, I aim to develop trustworthy partnerships that drive success for both the client and our team.

To maintain clear client communications, I utilize concise notes from meetings, structured email updates, and regular check-ins. Establishing a protocol for communication helps ensure that clients are always informed and involved in the process.

I prioritize tasks by assessing deadlines, project significance, and client needs. Utilizing tools like priority matrices helps me allocate resources effectively. Collaboration with the team is also crucial for ensuring everyone is aligned on priorities.

The most challenging aspect of being a Client Experience Manager is balancing the varying expectations of clients and the creative team. However, effective communication and empathy allow me to navigate these challenges and foster a collaborative environment.

To ensure the accuracy of project deliverables, I implement thorough proofreading processes, maintain clear documentation, and engage team members in quality checks. Fostering an environment where attention to detail is valued is also a priority.

I once resolved a conflict by first listening to the client’s concerns and validating their feelings. I worked collaboratively with my team to address the issues raised, keeping the client informed of our steps to rectify the situation, which resulted in improved satisfaction and trust.

Effective project planning requires understanding client goals, timelines, key deliverables, and resources. Making sure to outline responsibilities and expectations upfront is vital to keep everyone accountable and on track.

Engaging with team members to foster collaboration involves open communication, shared brainstorming sessions, and regular feedback loops. Encouraging respect for diverse perspectives creates an inclusive team culture that enhances creativity and productivity.