Director, People Operations & Culture

Bespoke Post is an e-commerce retailer and membership service that helps people discover high-quality gear from the best small brands in the world. From clothing to camping gear, boots to barware– our mission is to help customers cut through the clutter, and find goods and guidance that spark their curiosity and fuel a fun, interesting, adventurous lifestyle. Since we opened shop back in 2011, we’ve proudly spent more than $150 million with small brands and welcomed over 1.5 million Members. Our team is based in New York City, and we’re always looking for great new people to join our crew. So don’t be shy about reaching out.

As the Director of People Operations and Culture, you will lead our HR function, ensure a healthy company culture, and play a critical role in shaping the broader people strategy of the organization. You will lead the charge on our efforts to foster an innovative and positive culture, with the overarching goal of creating both short and long-term business strategies that retain, grow, and attract the best talent for our organization.

You oversee everything relating to our employees’ happiness and engagement at work, and develop guidelines and policies that reflect and support the company’s core values and beliefs. This role requires an enormous amount of discretion as well as strong communication and employee relations skills.

• Serve as a trusted resource to all team members to help navigate career development, management, respect in the workplace, and communication
• Recruit and retain the best talent
• Build upon company culture ensuring that company values are clearly communicated and embodied; own culture initiatives, including office space management, off-site retreats, company events, and other initiatives to support culture
• Create a Learning & Development program to support professional development and career growth for all employees
• Own company handbook and HR best practices across the organization
• Manage benefits plans
• Manage and stay up-to-date on all workplace compliance issues at federal and local levels
• Measure employee engagement and drive diversity and inclusivity initiatives

• HR experience (preference for some experience in a startup environment)
• Track record of success leading company-changing people-related initiatives
• Strong familiarity with HR best practices, as well as legal, compliance and cultural issues likely to be encountered by a business of our nature
• Strong business acumen and problem solving skills
• High social and emotional intelligence. You truly enjoy cultivating strong relationships with people growing and helping them grow their careers
• Flexibility as a leader who can operate at a highly strategic level, but can also perform tactical HR-related duties for the company
• Excellent communication skills with strong ability to listen and empathize and handle difficult conversations
• High degree of comfort working in a team with, and influencing other executives
• Advocates for both our employees, and for the financial and compliant health of our business, understanding how to balance the two with grace.
• You know your way around technology and have a keen sense of sharing information across multiple departments. We use Google Apps, Dropbox, Slack, Lever, Lattice and JustWorks.

• Starting base salary range of $140,000 to $160,000 per year
• Company equity
• Opportunity for Annual bonus
• Unlimited vacation time
• Health, dental, vision, disability, and life insurance with FSA options and access to One Medical, Health Advocate, Teladoc, KindBody and Talkspace
• 401k with nonelective company contribution of 3%
• $250 per month home office allowance
• Up to $500 per year learning allowance
• Paid parental leave
• Flexible schedule
• Up to $500 annual 1:1 donation match
• A free Bespoke Post box each month, plus additional discounts
• Regular team learning, social, and wellness events

We are proud to uphold an environment free of discrimination. Bespoke Post is an equal opportunity workplace and we recognize that our success is dependent on having an inclusive, collaborative team that is as diverse as, if not more than, the products we ship.