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Resident Care Coordinator - job 1 of 3

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for day to day operations as it relates to resident care while promoting and integrating the mission and philosophy of Senior Lifestyle Corporation. The RCC manages the care staff in AL by scheduling, evaluating, and supporting the frontline care staff while reporting to the HWD. The RCC should be in close contact with resident families and be instrumental in care plan meetings and service issues as they relate to care.

Job Description

  • Support HWD by managing Assisted Living team members.
  • Schedule Assisted Living team members.
  • Participate in Care Plan meetings with families and residents and manage ISP’s as resident needs change. 
  • Promote all company policies by ensuring SLC communities are providing the best care possible for our residents.
  • Participate in weekly at risk meetings with HWD, ED, MCC/ MCD to ensure leadership team is aware of all resident needs.
  • Review and implement all necessary processes for optimal operational efficiency such as- shower schedules, laundry schedules, caregiver assignment sheets, etc.

Qualifications

Level of Formal Education: HS or GED
Area of Study: General
Years of Experience: 3-5+ years caregiver experience preferred 
Type of Experience: CAN experience preferred, scheduling, communicating with families
Special Certifications: Prefer CNA
Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with supervisors, coworkers, residents, and applicable third parties.
Technical Competencies: Basic computer skills, Excel for scheduling
Skills and Ability:

  • Need to be organized, flexible, and even tempered.
  • Ability to communicate with families, frontline team, and community management team to ensure optimal operational success. 

Personal Attributes: Calm personality that possess the ability handle stressful situations with an easy demeanor, ability to multi task and follow through, and self-motivated. 

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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CEO of Senior Lifestyle
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Jon DeLuca
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Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Resident Care Coordinator, Senior Lifestyle

The Resident Care Coordinator at Senior Lifestyle Corporation is a crucial role designed for individuals who have a heartfelt passion for enhancing the lives of residents in our community. Located at 340 W 40th St, Holland, MI, this position is not just about overseeing care; it’s about embracing our mission of Hospitality, Excellence, Appreciation, Respect, and Teamwork. As an RCC, you'll supervise and support our dedicated care staff within the Assisted Living environment while ensuring that we deliver top-notch service to our residents and their families. You’ll engage directly in care plan meetings and service discussions, playing a pivotal role in the evolving care needs of residents. Maintaining efficient operations is part of your daily routine—scheduling staff, implementing care processes, and advocating for residents' needs with the leadership team are just a few of your responsibilities. If you have 3 to 5 years of caregiving experience, possess excellent communication skills, and are organized and calm under pressure, Senior Lifestyle is eager to welcome you. Join us in making a difference, and explore how you can be part of a team that truly cares for our residents.

Frequently Asked Questions (FAQs) for Resident Care Coordinator Role at Senior Lifestyle
What are the main responsibilities of a Resident Care Coordinator at Senior Lifestyle Corporation?

As a Resident Care Coordinator at Senior Lifestyle Corporation, your main responsibilities include managing the Assisted Living team, scheduling shifts, participating in care plan meetings with families and residents, and ensuring optimal operational efficiency in resident care. You’ll work closely with both staff and families to adapt care plans based on individual resident needs.

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What qualifications do I need to be a Resident Care Coordinator at Senior Lifestyle?

To qualify as a Resident Care Coordinator at Senior Lifestyle Corporation, you should possess a high school diploma or GED, ideally with 3-5 years of caregiving experience, including knowledge of scheduling and effective communication with families. Having a Certified Nursing Assistant (CNA) credential is preferred, along with basic computer skills for scheduling.

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What is the work environment like for a Resident Care Coordinator at Senior Lifestyle?

The work environment for a Resident Care Coordinator at Senior Lifestyle Corporation is collaborative and supportive. You’ll be surrounded by a passionate team dedicated to enriching residents' lives, fostering an atmosphere built on mutual respect and teamwork, all while adhering to the company's mission.

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How does Senior Lifestyle Corporation support the career growth of a Resident Care Coordinator?

Senior Lifestyle Corporation is committed to the growth of its employees, including Resident Care Coordinators. Opportunities for professional development through continued education, training workshops, and the chance to advance within the company are readily available, empowering you to build a fulfilling career in healthcare.

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What benefits does Senior Lifestyle Corporation offer to Resident Care Coordinators?

Senior Lifestyle Corporation offers a comprehensive benefits package, including health, dental, vision insurance, retirement plans, and paid time off. Additionally, all positions are eligible for DailyPay, enabling you to access your earned wages before payday, along with other supportive benefits for work-life balance.

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Common Interview Questions for Resident Care Coordinator
What strategies do you use to handle stressful situations in a healthcare setting?

When responding to this question, share specific examples of how you remain calm and effective during high-pressure situations, emphasizing your organizational skills and how you prioritize resident needs while ensuring staff support.

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Can you describe your experience with scheduling and staff management?

Highlight your experience with creating staff schedules and managing caregiving teams. Discuss tools you've used and how effective scheduling impacts resident care, focusing on your ability to accommodate individual and team needs.

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How do you approach communication with families regarding their loved ones?

Emphasize your compassion and transparency when communicating with families. Share examples of how you have proactively involved families in care discussions and handled sensitive information tactfully.

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What do you consider essential qualities for a successful Resident Care Coordinator?

Discuss key qualities such as strong leadership, empathy, adaptability, and organizational skills. Providing examples of how these traits have helped you succeed in past positions will make your answer more compelling.

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Describe a time when you had to adapt a care plan for a resident.

Share a specific situation where you assessed a resident's changing needs and how you modified their care plan accordingly. Explain your collaborative process involving both the family and the care team.

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How do you promote teamwork among your staff?

Describe your methods for fostering a collaborative environment, such as regular team meetings, open communication channels, and recognizing employee contributions to encourage a cohesive team atmosphere.

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What techniques do you use to ensure compliance with company policies in resident care?

Share specific strategies you implement to uphold policies, such as regular training sessions for staff, monitoring compliance regularly, and providing feedback to ensure everyone is aligned with best practices.

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How do you document and oversee resident care effectively?

Discuss your approach to keeping detailed records and ensuring comprehensive documentation of resident care plans. Highlight your previous experience with care software or any organizational methods you’ve found effective.

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What motivates you in your role as a Resident Care Coordinator?

Reflect on your passion for caring for others and making a difference in their lives. Share anecdotes that illustrate your commitment and what drives you to excel in your role, which helps convey your dedication.

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Can you give an example of how you've handled a conflict within your team?

Provide a specific incident where you resolved a conflict effectively. Focus on your approach to mediation, the importance of listening to all parties involved, and the steps you took to arrive at a resolution that strengthened team dynamics.

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Every day Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Values: HEART - Hospitality, Excellence, Appreciation, Respect and Teamwork.

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DATE POSTED
April 15, 2025

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