Medical Receptionist III (Remote), Radiology

As a Medical Receptionist III at Park Nicollet, you will be responsible for greeting patients warmly, handling incoming calls efficiently, managing appointment scheduling, collecting co-pays, and assisting with various clerical duties. Your role is crucial in providing excellent service and support to patients in our Radiology department.

The Medical Receptionist III position at Park Nicollet requires at least 6 months of related experience, strong computer skills, and a friendly demeanour. Familiarity with medical terminology is preferred, along with a demonstrated ability to communicate effectively and provide outstanding customer service.

Yes, the Medical Receptionist III role at Park Nicollet offers the option to work remotely after completing the initial onsite training. This flexibility allows you to balance your work life while continuing to provide essential services to our patients.

As a Medical Receptionist III at Park Nicollet, you will typically work full-time from Monday to Friday, 9:30 a.m. to 6:00 p.m., with occasional Saturdays. This scheduled predictability helps maintain a work-life balance while ensuring all patient needs are met.

Medical Receptionist III employees at Park Nicollet enjoy a competitive benefits package that may include medical and dental insurance, retirement plans, tuition reimbursement, paid time off, and employee assistance programs, contributing to a supportive work environment.

When answering this question, be sure to highlight specific tools or software you’ve used for scheduling. Share examples of how you handled appointments efficiently and how you ensured all patient needs were met in a timely manner.

It's important to demonstrate your communication skills and empathy. Discuss a specific example where you successfully diffused a situation, emphasizing how you listened to the patient's concerns, validated their feelings, and worked towards a resolution.

To effectively answer this question, outline your understanding of HIPAA regulations and detail how you protect patient information in day-to-day operations. Mention practices like avoiding discussions about patients in public areas and securing files properly.

Discuss your familiarity with relevant software and hardware, such as EMR systems, phone systems, and basic office equipment. You might also want to mention any training or certifications that enhance your technical competencies.

Use this question to showcase your problem-solving skills. Share a specific instance where you identified a bottleneck in processes and implemented a change that resulted in increased efficiency or improved patient satisfaction.

This is your chance to express your passion for patient care and your values aligning with those of Park Nicollet. Discuss any specific aspects of the organization that attract you, such as their commitment to quality service and community health.

Describe your organizational strategies. For instance, emphasize how you assess immediate needs, manage appointments, and ensure clear communication with your team to maintain patient flow and satisfaction.

Addressing potential challenges shows self-awareness. Speak about your commitment to continual learning and adaptability. Break down how you would seek help or additional resources when facing a learning curve.

Provide examples of how you maintain open lines of communication. This could include using clear language, active listening, and confirming understanding to avoid miscommunication in busy environments.

Be straightforward about your familiarity with insurance processes. If you have dealt with co-pay collections, share your approach to discussing financial responsibilities with patients in a sensitive and clear manner.