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Room Attendant -SpringHill Suites Boca Raton- Beautiful Area & Weekly Pay!!!

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 


This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Group's high standards of quality to ensure guest satisfaction.


Responsibilities:
  • Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.   
  • Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.     
  • Safety/Risk Management:  Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.  
  • Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  


Required Skills and Experience:
  • High school diploma or GED preferred.
  • Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
  • Significant bending required. EEO AA M/F/Vet/Disabled


B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.


Equal Opportunity Employer/Veterans/Disabled

What You Should Know About Room Attendant -SpringHill Suites Boca Raton- Beautiful Area & Weekly Pay!!!, B.F. Saul Company Hospitality Group

Join the dynamic team at SpringHill Suites Boca Raton as a Room Attendant! At B. F. Saul Company Hospitality Group, we take pride in delivering exceptional experiences to our guests, and we need someone with a keen eye for detail and a passion for cleanliness to help us achieve that. Nestled in the beautiful area of Boca Raton, you’ll be part of a team that has been thriving for over 130 years and operates a portfolio of premier hotels. As a Room Attendant, your main responsibility will be to ensure all guest rooms are immaculate according to our stringent quality standards. You’ll not only clean the rooms but also maintain the necessary amenities and supplies while interacting with guests in a friendly, courteous manner. Responding to guest requests promptly is vital, as maintaining high guest satisfaction is a top priority. You will be responsible for inspecting your work area, ensuring it complies with health regulations and safety standards. Your day-to-day will require you to manage your time effectively, allowing you to contribute positively to the team’s efforts. If you enjoy being active and working in a fast-paced environment and are committed to delivering outstanding service, we would love to hear from you! Take this unique opportunity to be a part of our hospitality family in Boca Raton while enjoying weekly pay and the support of an experienced team of professionals.

Frequently Asked Questions (FAQs) for Room Attendant -SpringHill Suites Boca Raton- Beautiful Area & Weekly Pay!!! Role at B.F. Saul Company Hospitality Group
What are the responsibilities of a Room Attendant at SpringHill Suites Boca Raton?

As a Room Attendant at SpringHill Suites Boca Raton, you will be responsible for cleaning guest rooms and ensuring that all necessary amenities are stocked. You’ll assist guests with their requests in a timely and friendly manner while maintaining the high-quality standards set by B. F. Saul Company Hospitality Group. This includes inspecting rooms for maintenance issues and adhering to health and safety regulations. Your main goal will be to contribute to guest satisfaction through your commitment to cleanliness and service.

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What qualifications are required to become a Room Attendant at SpringHill Suites Boca Raton?

To qualify for the Room Attendant position at SpringHill Suites Boca Raton, a high school diploma or GED is preferred, along with previous housekeeping or laundry experience. Candidates should demonstrate attention to detail and a strong customer-focused attitude. The ability to lift, push, and pull up to 75 pounds consistently throughout your shift is essential, along with significant bending required. If you have a passion for providing excellent service and cleanliness, we'd love to see you apply!

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How can I improve guest satisfaction as a Room Attendant at SpringHill Suites Boca Raton?

Improving guest satisfaction as a Room Attendant at SpringHill Suites Boca Raton involves understanding and anticipating guest needs, maintaining high standards of cleanliness, and being proactive in addressing requests. Your friendly demeanor and ability to respond promptly to inquiries will greatly enhance the guest experience. Familiarity with the guest service recovery program will also guide you in handling any issues that may arise, ensuring that guests feel valued and appreciated during their stay.

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What safety measures should a Room Attendant at SpringHill Suites Boca Raton follow?

As a Room Attendant at SpringHill Suites Boca Raton, it’s vital to follow all safety procedures outlined by B. F. Saul Company Hospitality Group. This includes ensuring your work area is clean and safe, utilizing chemicals safely, and adhering to both brand and regulatory guidelines. You will be required to inspect your assigned rooms for maintenance needs and report any issues immediately. Being knowledgeable about hotel emergency procedures will also prepare you for any unforeseen situations.

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Is previous experience necessary for the Room Attendant position at SpringHill Suites Boca Raton?

While previous experience in housekeeping or laundry is preferred for the Room Attendant position at SpringHill Suites Boca Raton, candidates passionate about cleanliness and customer service with a willingness to learn are encouraged to apply. Strong attention to detail and the ability to work in a fast-paced environment are essential qualities that can help you succeed in this role.

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Common Interview Questions for Room Attendant -SpringHill Suites Boca Raton- Beautiful Area & Weekly Pay!!!
Can you describe your previous experience in housekeeping?

When answering this question, detail your specific roles and responsibilities in previous housekeeping positions. Highlight your attention to detail, dedication to cleanliness, and ability to work both independently and as part of a team. Mention any accolades or recognition you received for your work that reflects your value as a Room Attendant.

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How do you prioritize your tasks during a busy shift?

Share your strategies for effective time management. You might discuss how you assess which rooms need immediate attention or how you balance the needs of different guests. Show that you can adapt as the situation changes and maintain quality service even during peak times.

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What steps do you take to ensure guest satisfaction?

Discuss your commitment to delivering a positive guest experience. Emphasize the importance of cleanliness, timely response to requests, and courteous interactions. Include examples of how you've gone above and beyond in past roles to make guests feel valued.

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How do you handle difficult situations or complaints from guests?

When asked this question, describe your approach to conflict resolution. Acknowledge the issue calmly, empathize with the guest, and assure them you will do your best to remedy the situation. Providing a brief example from your experience can also help illustrate your ability to handle complaints effectively.

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What is your experience with cleaning chemicals and procedures?

Detail your familiarity with various cleaning products and techniques used in housekeeping. Explain your understanding of safety protocols when handling chemicals, emphasizing adherence to brand and local regulations to ensure a safe environment for both guests and staff.

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Why do you want to work as a Room Attendant at SpringHill Suites Boca Raton?

Convey your enthusiasm for the hospitality industry and the specific aspects of working at SpringHill Suites Boca Raton that appeal to you. Whether it's the opportunity to work in a beautiful location or being part of an esteemed hospitality group, let your passion for providing excellent service shine through in your response.

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Can you discuss your teamwork experiences in previous roles?

Provide examples of how you’ve successfully collaborated with others in your past work. Highlight your ability to communicate effectively with team members, share responsibilities, and contribute to achieving shared goals, all of which are critical in a fast-moving environment like SpringHill Suites Boca Raton.

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Describe a time when you had to delegate tasks. How did you approach it?

In answering this question, emphasize the importance of teamwork and clearly communicating your expectations. Discuss who you delegated tasks to and how you monitored progress to ensure quality was maintained. Relaying a relevant success story can make your answer more impactful.

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How do you manage stress during busy periods?

Discuss strategies you use to remain calm and focused during peak times. This could include prioritizing tasks, taking short breaks when possible, and maintaining open communication with your team. Stress management is essential in hospitality, and showing you are capable can be a great asset.

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What do you believe are the most important qualities for a successful Room Attendant?

Identify key qualities such as attention to detail, strong work ethic, positive attitude, and teamwork skills. Explain why these traits are important for providing top-quality service and enhancing guests' overall experiences at the SpringHill Suites Boca Raton.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 18, 2024

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