Senior Lead Product Manager- Payments Platform

As a Senior Lead Product Manager at BILL, your primary responsibilities include defining the product strategy for the Payments platform, ensuring alignment with business goals and customer needs. You'll lead cross-functional teams to develop innovative solutions, oversee the scalability of the platform, and utilize data analytics to inform product decisions, all aimed at enhancing customer experiences in the fintech space.

To be considered for the Senior Lead Product Manager role at BILL, candidates should have over 7 years of product management experience in the fintech sector, particularly with a focus on payments. A strong understanding of payment systems like ACH and cards is essential, along with proven success in developing enterprise-level solutions. Experience working in agile environments and capabilities in leading cross-functional teams are also crucial.

The work environment at BILL is fast-paced and collaborative, where innovation thrives. BILL encourages its team to embrace a culture of continuous learning and growth. Whether you are working from the office in Draper, Utah, or remotely, you'll be part of a vision-driven team that tackles challenges head-on to deliver impactful solutions for businesses.

BILL is committed to fostering professional growth for its employees, including Senior Lead Product Managers. You'll have access to various resources like training programs, mentorship opportunities, and collaborative projects that encourage skill enhancement and career advancement. The company promotes a growth mindset, rewarding learning and development as a vital part of its culture.

Employees in the Senior Lead Product Manager role at BILL can expect a comprehensive benefits package, including 100% paid health, dental, and vision insurance, flexible time off, wellness programs, and an Employee Stock Purchase Program. The company also observes over 11 holidays and includes various support resources to promote employee well-being and satisfaction.

To define a product vision for a payments platform, I prioritize understanding the target market and customer pain points through feedback and analytics. Collaborating with cross-functional teams helps align the vision with business objectives. I also keep abreast of industry trends and compliance regulations to ensure our product remains innovative and user-friendly.

In my previous roles, I’ve successfully led cross-functional teams by fostering open communication and collaboration. I ensure every team member's input is valued, which helps maintain alignment towards our common goals while tackling complex challenges, ultimately resulting in high-impact product launches.

I incorporate customer feedback into product development by actively engaging with users through surveys, interviews, and usability testing. Analyzing this data helps inform product decisions and adjustments, ensuring the final product meets customer needs and expectations. Building a user-centric approach is key to our success.

To ensure the scalability of a payments platform, I focus on building a flexible architecture that can support increased transaction volumes. I also implement best practices around coding and infrastructure, along with thorough testing to identify potential bottlenecks before they impact users. Continuous monitoring and data analysis are essential for anticipating growth needs.

I approach conflicts within a team with openness and empathy. By facilitating a safe space for team members to express concerns, I encourage collaborative problem-solving. I aim to refocus conversations on our shared goals and finding common ground, fostering a culture of respect and unity that leads to better outcomes.

In one instance, our payments platform wasn’t receiving anticipated market acceptance. After analyzing customer feedback, I recognized the need to refine our product features. We quickly shifted our strategy to enhance user experience based on real-world usage. This pivot not only improved adoption rates but strengthened customer loyalty.

Key metrics to track for a payments platform include transaction volume, conversion rates, customer retention rates, and system uptime. Monitoring these indicators helps assess the platform's performance, user satisfaction, and areas needing improvement to drive product strategy and decision-making.

I prioritize features for development by balancing customer needs and business objectives with a focus on feasibility and impact. I assess potential features using a scoring model considering factors like user demand, revenue potential, and alignment with strategic goals. This structured approach helps optimize our development roadmap.

I have substantial experience using data analytics tools to extract insights from user behavior, system performance, and market trends. I apply this data to inform product decisions, helping to refine features, influence marketing strategies, and ensure the platform evolves according to user expectations and industry standards.

I keep up with fintech trends by subscribing to industry newsletters, attending webinars, and participating in relevant networking events. Engaging in online communities and forums also provides valuable insights and allows me to exchange ideas with other professionals, ensuring that I stay informed and competitive in the evolving finance landscape.