Field Applications Scientist (DACH region)

As a Field Applications Scientist at biomodal, you'll be responsible for delivering exceptional technical support and training to customers. This includes onboarding new clients, troubleshooting complex issues with assays, leading demonstrations and workshops, and providing tailored technical guidance. Your role will also require you to collaborate with both commercial teams and bioinformatics experts to ensure a seamless customer experience as you support and promote the adoption of biomodal's innovative technologies.

To be considered for the Field Applications Scientist position at biomodal, you'll need a strong background in life sciences, particularly in genomics or epigenetics. Proven experience in a field-based role involving NGS, single-cell or multiomics technologies is essential, as well as familiarity with B2B sales or commercial relationship management. Exceptional communication skills in both English and German are required, along with the ability to manage competing priorities effectively.

The work environment for a Field Applications Scientist at biomodal is collaborative and supportive. Working remotely gives you autonomy, while being part of a dynamic and innovative team working on the cutting edge of multiomics and personalized medicine. You will regularly interact with both scientific and commercial teams to share insights and drive customer success, contributing to a culture that values knowledge sharing and professional growth.

Biomodal is deeply committed to the professional growth of its employees, including Field Applications Scientists. The company offers a robust onboarding process, ongoing training opportunities, and the ability to work on exciting projects that push the boundaries of genomic science. You will also have the chance to learn from world-leading experts in the field while contributing to significant advancements in biomedicine, fostering both personal and professional development.

Success as a Field Applications Scientist at biomodal is primarily measured by customer satisfaction and success in utilizing the company’s technologies. Key performance indicators include your ability to build strong customer relationships, effectively troubleshoot and resolve issues, lead educational workshops, and demonstrate actionable insights that facilitate scientific breakthroughs. Additionally, your contributions to commercial and product development activities will also be valued.

In responding to this question, you should aim to detail any direct experience you have with multiomics, including the specific technologies and methodologies you've worked with. Highlight your familiarity with NGS and your ability to apply this knowledge in a customer-facing role, supporting adoption in scientific research settings.

When answering this question, draw on examples from your past experiences where you successfully de-escalated a situation. Emphasize your problem-solving skills, empathic communication, and decisive actions taken to resolve the customer's issues while maintaining a positive relationship.

A great response would include techniques like using analogies, simplifying jargon, and tailoring your explanations to the audience's level of understanding. Share specific techniques you’ve applied in previous roles to ensure clarity and effective communication, reinforcing your adaptability and customer-first approach.

It's critical to convey your organizational abilities here. Describe your method for assessing urgency and importance, perhaps by using tools like task lists or CRM systems, and explain how you ensure that each customer feels valued and receives timely support despite juggling various responsibilities.

For this question, share your genuine passion for science, perhaps referencing specific interests in genomics, epigenetics, or breakthroughs you've been excited about. Discuss how this motivation aligns with the mission of biomodal and your desire to support advancements in precision medicine.

Here, highlight a project where you worked with different departments, showcasing your ability to communicate and cooperate effectively. Emphasize how your contributions facilitated a successful outcome and the importance of teamwork in driving customer success.

In your response, detail any roles you've held that required you to engage directly with customers, emphasizing how you built relationships, understood their needs, or facilitated technology adoption. Discuss metrics or successes that demonstrate your effectiveness in these areas.

A good response would highlight your commitment to ongoing learning, mentioning specific journals, conferences, or online platforms you utilize to stay up-to-date. This reflects your initiative and passion for the field, which is attractive to hiring managers.

Share your approach to preparing for technical presentations, such as researching your audience, organizing your content for clarity, rehearsing to build confidence, and utilizing visual aids to enhance understanding. Specific examples will add authenticity to your answer.

In your answer, make a strong connection between your personal and professional goals, highlighting how biomodal's mission aligns with your values and aspirations. Discuss any familiarity with their products and how you feel your skills and passions are a good fit for the role and company.