Senior Knowledge Management Associate, Knowledge Management and Communications

As a Senior Knowledge Management Associate at Blink Health, your primary responsibilities will include crafting impactful resources like knowledge base articles and job aids that support our Patient Services team. You'll also ensure that all content is accurate and updated to reflect new processes, products, and program changes, helping the team provide user-driven, reliable information consistently.

To qualify for the Senior Knowledge Management Associate position at Blink Health, candidates must possess a Bachelor's degree and have at least three years of relevant experience in Knowledge Management or a related field. Experience in technical writing, content management, and creating content for contact center audiences is essential.

Preferred experience for the Senior Knowledge Management Associate role at Blink Health includes proficiency in user-centered design principles, familiarity with KMS content authoring, and a background in either healthcare or regulated industries. Additionally, KM certifications such as KCS v6 Fundamentals or KMI CKS and above can be advantageous.

The Senior Knowledge Management Associate contributes to Patient Services at Blink Health by creating and maintaining essential documentation that empowers the team to deliver exceptional customer service. This role involves shaping streamlined workflows and communication strategies, ensuring the team is well-prepared to assist customers effectively.

Blink Health offers a unique workplace for a Senior Knowledge Management Associate due to its commitment to innovation and its mission to improve healthcare experiences for patients. As the fastest growing healthcare technology company, Blink Health values collaboration, learning, and diversity, making it an exciting environment where your contributions will be recognized and impactful.

To ensure accuracy in your content management, it’s essential to implement a reviewing process where materials are regularly audited. Leveraging feedback from end-users and staying updated on product information allows you to maintain content accuracy effectively.

When discussing your knowledge management system experience, focus on specific platforms you've used, detailing your role in content creation, management, or analytics. Highlight how you utilized these systems to enhance team performance or customer service.

To keep content engaging, you can employ a variety of strategies such as using clear, concise language, incorporating visuals where relevant, and utilizing storytelling elements. Additionally, seeking feedback from users can help to continually adapt content to their needs.

When managing competing priorities, it’s crucial to organize tasks based on urgency and importance. Setting clear deadlines and using project management tools can help keep your tasks prioritized and manageable, ensuring timely delivery of content.

In your response, share a specific example where you gathered user feedback or conducted usability testing to create content that met users' needs. Explain the strategies you employed to implement user-centered design principles in that project.

Collaboration is vital in knowledge management as it ensures that diverse perspectives enhance content quality. I focus on fostering open communication and brainstorming sessions with cross-functional teams to create well-rounded, accurate documentation.

To stay updated on industry changes, I regularly follow relevant publications, attend industry conferences, and participate in professional networks. These resources help me identify shifts that may affect knowledge management practices and customer service strategies.

When handling feedback on my written content, I take a constructive approach by evaluating the feedback critically and implementing necessary revisions. Engaging in discussions with the reviewers can clarify points and enhance the final outcome.

In your response, mention specific tools such as content management systems, collaboration platforms, and analytics tools you're familiar with, explaining how each aids in your workflow and improves the efficiency of your content management.

Express your enthusiasm for Blink Health’s mission and the innovative approach they take in the healthcare technology industry. Highlight your alignment with their values and your desire to contribute to their impactful work in making healthcare more accessible.