Office Manager**

The Office Manager at Bone Dry Roofing is responsible for a variety of tasks to keep the office running efficiently. Key duties include processing sold folders in Dropbox, creating job packets, handling accounts receivable calls, providing weekly updates to customers about project statuses, and managing the CRM system by entering job pictures. The role also involves greeting customers, processing route sheets, and assisting with new employee onboarding.

To qualify for the Office Manager position at Bone Dry Roofing, candidates should have a high school diploma or equivalent, along with prior customer service experience. Administrative or office experience is also beneficial and will enhance your application. Strong communication skills and proficiency with computer systems are essential.

The Office Manager role at Bone Dry Roofing offers a competitive hourly wage that ranges from $18 to $25, depending on experience. In addition to this salary, the position comes with a comprehensive benefits package, including medical, vision, and dental insurance, a 401(k) plan, and paid time off.

An effective Office Manager at Bone Dry Roofing should possess a range of skills, including strong oral and written communication abilities, organization, project management, time management, and computer literacy. Additional skills in customer service and diplomacy are critical for maintaining positive customer relations.

At Bone Dry Roofing, an Office Manager can expect a supportive and dynamic work environment. As part of a dedicated team, you'll have the opportunity to engage with customers while managing office tasks. The company fosters a culture of professionalism and teamwork, with a focus on employee growth and development.

In your answer, highlight specific instances where you've positively impacted customer relationships. Discuss the strategies you used to resolve issues and how you communicated with customers effectively.

Explain your approach to organization and prioritization, perhaps mentioning how you utilize tools like to-do lists or software. Share an example of a busy day and how you successfully managed competing tasks.

Demonstrate your conflict-resolution skills by providing an example of a past disagreement. Focus on communication, active listening, and finding a solution that works for both parties to ensure a harmonious work environment.

Share your familiarity with CRM software, emphasizing any previous roles where you managed client data or recorded interactions. Discuss how you utilized the system to improve customer service and office efficiency.

Discuss your commitment to customer service, mentioning strategies like regular communication, follow-ups, and personalized interactions. Provide examples of how you've gone above and beyond to meet customer needs.

Provide a specific project where you coordinated tasks, met deadlines, and effectively involved team members. Highlight your organizational and leadership skills in seeing it through to success.

Mention your proficiency in essential office software, such as Microsoft Office Suite, CRM tools, and any specific industry-related programs. Discuss how these skills will help streamline your tasks at Bone Dry Roofing.

Describe your process for onboarding, emphasizing the importance of comprehensive training and mentorship. Mention how you would ensure new employees feel welcomed and supported throughout the process.

Share specific methods you employ to stay organized, such as labeling systems, digital filing, or prioritizing tasks. Illustrate how these methods have helped you manage workloads effectively in previous positions.

Demonstrate your knowledge about Bone Dry Roofing, discussing their reputation, services, and values. Share your motivation for wanting to contribute to their mission and how your background aligns with their goals.