Job details

Customer Adoption Specialist

Job Description

(Remote, US Based Only)

We're looking for a Customer Adoption Specialist to help us deliver timely and delightful onboarding and adoption experiences at scale. You’ll be responsible for partnering with Customer Success Managers while leading our customers through onboarding and implementation, ensuring they achieve success post-launch, and supporting customer optimization initiatives alongside the team . Collaborating across the sales, success, product, and marketing teams, you’ll bring proactive at-scale implementation processes and programs to our customers, and help deliver impactful customer experiences as we move up market, and support our larger partners transformation initiatives.

You’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in improving customer outcomes and scaling our business. Come be on the ground floor of implementing a brand new team!

✅ At Bonusly, you’ll…

Act as a hands-on, consultative onboarding manager to guide our largest customers from contract signature to fully-functioning through operational set up and launch.
Help inform process optimizations for onboarding customers and implementing Bonusly solutions, with a focus on scalable, tech-touch solutions.
Document and maintain library of onboarding processes, templates, and resources for the CS team
Partner with our customers to launch in a timely manner to accelerate time to value, ensuring that they are positioned for long-term success
Leverage your deep product expertise to advise customers on best practices for account configuration, implementing, and adopting Bonusly solutions across three exciting products
Create scalable onboarding content and resources including but not limited to office hours, webinars, optimization sessions, and training videos
Partner with Enablement to maintain and improve 1:many onboarding content in our customer-facing learning management system (LMS)
Partner with our CSM team to ensure successful product adoption and support change management for Performance Enablement
Serve as the “Voice of the Customer” by relaying feedback internally to the appropriate stakeholders
Project Manage other Customer Success projects as needed.
Your primary KPI will be maintaining and reducing time to launch for all customer segments

💯You should apply if you…..

Have 2+ years of experience implementing solutions for customers
Have a passion for making work better and working in an environment where you will be challenged to learn and grow
Are very organized and meticulous
Are an excellent communicator and work well remotely Are curious and eager to question assumptions, and then take initiative to find creative solutions
Enjoy creating and writing customer-facing training content

Bonusly points for…..

Experience in Implementation, Customer Success or Project Management at a SaaS organization
Having a basic knowledge of web technologies, including APIs, SAML, and SFTP integrations
Having experience with Learning Management Systems like Skilljar and Gainsight CE
Experience in Human Resources
SaaS experience
Thriving in environments where you enjoy building, improving, and iterating processes.

Compensation:

Base Salary range: $70,000 - $85,000
Equity Range: 0.01%-0.02%

Bonusly Glassdoor Company Review

2.6

Bonusly DE&I Review

No rating

CEO of Bonusly

Raphael Crawford-Marks

Approve of CEO

Average salary estimate

$77500 / YEARLY (est.)

min

max

$70000K

$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Adoption Specialist, Bonusly

Are you ready to make a genuine impact on our customers' journey? At Bonusly, we're in search of a passionate Customer Adoption Specialist who will play a crucial role in enriching onboarding and adoption experiences for our clients, all from the comfort of your home! In this remote position, you'll work closely with our Customer Success Managers to guide our customers from the moment they sign their contracts to a fully thriving operational setup. You will strategically steer our larger partners through their transformation initiatives while collaborating with sales, product, and marketing teams. Your keen eye for detail and proactive mindset will help you optimize our onboarding processes, ensuring our customers achieve success quickly. You'll also be responsible for creating comprehensive training resources, from webinars to training videos, and documenting best practices that will serve as a vital knowledge base for our team. This position not only allows you to leverage your product expertise to advise clients, but it also enables you to be the voice of the customer, sharing insights that can influence our processes. If you have a knack for organizing, a passion for improving how people work, and a desire to develop innovative solutions, come join us at Bonusly and help us scale our business in remarkable ways!

Frequently Asked Questions (FAQs) for Customer Adoption Specialist Role at Bonusly

What are the main responsibilities of a Customer Adoption Specialist at Bonusly?

As a Customer Adoption Specialist at Bonusly, your primary responsibilities include guiding customers from contract signature through the onboarding process, documenting onboarding procedures, and collaborating with teams across the organization. You'll also develop training resources and serve as a crucial liaison between clients and internal teams to ensure the overall success of our customers.