Floor Supervisor Casino - Full Time

As a Floor Supervisor at Boyd Gaming Corporation, your main responsibilities include overseeing table games, coaching and supporting dealers, ensuring adherence to gaming regulations and company policies, and maintaining exceptional customer service throughout the gaming area. You will circulate and monitor game activity, evaluate staff performance, and address any customer inquiries, all while promoting a positive company image.

To qualify for the Floor Supervisor position at Boyd Gaming, you must be at least 21 years old and have a minimum of two years of experience in a supervisory role within the gaming industry. Additionally, having thorough knowledge of at least two table games, excellent communication and customer service skills, and the ability to obtain necessary certifications and licenses are essential for success in this role.

Boyd Gaming is dedicated to creating a positive work environment for all team members, including Floor Supervisors. This commitment is reflected in regular training, supportive management, and a corporate culture that values teamwork and individual contributions. As a Floor Supervisor, you will have access to professional development opportunities and a safe environment that encourages employees to thrive.

The work schedule for a Floor Supervisor at Boyd Gaming typically includes full-time hours, with varying shifts depending on the operational needs of the casino. This may include evenings, weekends, and holidays, as the gaming environment is dynamic and requires supervision across all playing times. Flexibility and commitment to the job are key components for success in this role.

At Boyd Gaming, we foster a culture of growth and advancement. Floor Supervisors can explore various career pathways within the company, potentially advancing to higher supervisory roles, management positions, or specialized departmental roles. Continuous performance assessments and development programs encourage employees to pursue their career aspirations with Boyd Gaming.

In answering this question, focus on specific examples of your previous experience in supervising table games, mentioning the types of games you oversaw and how you managed dealer teams. Highlight how you maintained compliance with regulations and provided excellent customer service to enhance the gaming experience.

When discussing this, emphasize your approach to conflict resolution: remain calm, listen actively to the customer, and promptly address their concerns. Provide specific examples of past complaints you have successfully managed and how your actions positively impacted the customer’s experience.

Detail your understanding of gaming regulations and internal policies, sharing examples of how you ensured compliance in your previous roles. Describe your methods of monitoring game activities, conducting inspections, and enforcing rules to maintain a fair gaming environment.

In your response, highlight the importance of communication and support. Share techniques you’ve used to foster teamwork, such as setting clear expectations, providing feedback, and rewarding exceptional performance. Showcase your ability to lead by example.

Discuss the significance of personalized interactions, attentiveness, and prompt service. Share examples of how you’ve provided excellent customer service and the impact it has on patron satisfaction and loyalty. Mention the importance of creating a welcoming atmosphere.

Indicate your dedication to compliance by speaking about resources you utilize for staying informed, such as industry publications, training sessions, or networking. Provide examples of how you have implemented new regulations in your supervisory practices.

Prepare a specific example that highlights your analytical skills and initiative. Discuss the problem you identified, the steps you took to improve the situation, and the successful outcomes, such as increased efficiency or higher customer satisfaction scores.

Outline your experience with cash management, noting your understanding of payoffs and the accuracy required in transactions. Share specific experiences where you ensured accurate payouts and minimized risks associated with cash handling.

Explain your organizational skills and ability to remain calm under pressure. Provide examples of methods you use for prioritization, such as assessing urgency, delegating tasks, and creating an efficient workflow among your team.

Express your enthusiasm for Boyd Gaming's reputation and values in the gaming industry. Share how your career aspirations align with the company’s commitment to excellence, growth, and positive work culture, making it a perfect place for you to thrive.