Housing Coordinator -ODR- BB

Salary: $24.04 / hr. non-exempt

Location: Los Angeles, CA

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work. We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

As Brilliant Corners has been deemed an Essential Service, Housing Coordinators will be expected to travel throughout Los Angeles County, meet in person with Program Participants, Case Managers/Workers from Partner Agencies as well as Property Managers. Brilliant Corners will provide Personal Protective Equipment (PPE) for all employees providing these essential services.

WHAT IS A HOUSING COORDINATOR?

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move-in. The Housing Coordinator will work directly with tenants and ongoing case management to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues.

WHAT DO WE LOOK FOR?

Duties and Responsibilities

• Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.
• Coordinate program participants' move-ins into scattered-site units, project-based units, and enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants' well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
• Update multiple data systems with appropriate participant information.
• Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
• Attend all agency staff meetings and training, as well as departmental meetings and case conferences.
• Other duties as assigned by the Program Supervisor or Program Manager.

Mindsets

You're a people person. You enjoy providing great person-centered customer service to a diverse population. You like people and they like you.

You are a "details" person. You take pride in your work. To you, getting the details right is essential to a good outcome.

Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem-solving ability with a commitment to innovative solutions.

You're a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the workaround you.

You thrive in a dynamic environment. You're at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.

Professional Experience

• One year of work experience in non-profit human services
• Experience with homeless, veterans, and/or people with health conditions or impairments is a plus
• Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system is a plus

Knowledge, Skills, and Ability

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel all over Los Angeles County and make regular in-person visits in the community
• Possession of a valid California driver’s license, a clean driving record, and automobile insurance
• Access to reliable transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility is required regarding scheduling and prioritizing tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

Core Competencies 

• Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services 

• Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties 

• Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid, clean CA driver’s license and a personal insured vehicle are required.

TRAVEL REQUIREMENTS

This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, training, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $24.04 - $29.14 hourly. This position is being offered at $24.04 hourly.

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 
• Hybrid Work