Senior Program Manager, Brooks Academy

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

·       Runner First  

We act in the best interest of the runner

·       Word is Bond 

We do what we say we’ll do

·       Champion Heart  

We give our all in everything we do  

·       There is no “I” in Run

We stay generous with our humanity

·       Keep Moving

We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.   

Your Job:

The Brooks Footwear Product Operations team exists to enable and empower product teams to achieve their best possible outcomes. This function, within Global Footwear, focuses on operational excellence by defining, communicating, and constantly improving operational processes, internal communication, and strategic project & portfolio management. In support of these efforts, Product Operations develops, deploys & maintains tools and targeted solutions.

  As the Senior Program Manager, Brooks Academy, you will design and curate comprehensive curriculums and development plans aimed at enhancing the skills and capabilities of Brook’s footwear team members through the Brooks Academy training program. This program is created for our Footwear employees with the goal of accelerating and expanding their knowledge in all aspects of product creation and product leadership. This involves working closely with managers and footwear leadership to identify individual and collective skill development opportunities across the team and leverage internal and external tools to create training programs, strategies and roadmaps that foster continuous professional growth and excellence within these areas.

The successful candidate will be a strong leader across the organization and have a passion for creating development opportunities for employees.

• Work closely with Senior Footwear Leadership to identify key knowledge opportunities to accelerate current and new employee impact on the footwear creation process.
• Brainstorm creative ways to deliver knowledge while maintaining high engagement and retention.
• Innovate, build and own Brooks Academy programs that have a measurable impact on footwear employee knowledge.
• Collaborate with Senior Manager, Footwear Product Operations to define the roadmap for the Brooks Academy Program.
• Build out a detailed plan and budget for delivering against the Brooks Academy objectives and partner with content subject matter experts to implement the plan and execute within budget.
• Establish goals for each Academy training project and methods on how to measure success.
• Implement and manage various education materials and tools to broaden footwear employee learning ranging from entry level to advanced experiences levels.
• Act as the subject matter expert on footwear employee education and develop, institute, and maintain unified onboarding programs specific to the footwear department to create universal new employee experiences.
• Build relationships across Footwear and cross-functionally with Marketing, Sales, Apparel and Operations to stay informed on current business landscape in order to keep Academy content up to date.
• Evaluate current and future training needs for Brooks academy and develop plans to meet training goals with an eye towards trends in best practices and current business and industry trends.
• Lead multiple programs while simultaneously maintaining ownership for deliverables and any associated change management for each program.
• Lead the planning and facilitation of multi-day training sessions with up to 20 participants.
• Create and maintain detailed project plans for each Brooks Academy program.
• Create e-learning content in our enterprise Learning Management System (LMS) to greater engage and educate employees and supplement and complement program offerings.
• Make learnings stick…. define feedback mechanisms that go beyond program “go live” or post cohort attendance. Design ongoing resources to keep programs and training top of mind.
• Identify metrics and tools to measure program success and assess and summarize employee engagement; provide updates to Footwear leadership and key stakeholders.
• Use data to identify trends and quickly resolve defects, while simultaneously measuring success against defined success metrics.
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• Define feedback mechanisms and design ongoing communication after Academy cohorts and new footwear employee onboarding to keep programs relevant and up to date.
• Monitor the performance of presenters and provide feedback/coaching on best practices to improve impact and employee engagement.
• Build a system for actively tracking updates to module content and ensure applicable employees are educated on the latest information, processes, and technologies.
• Maintain knowledge of internal and external best practices related to learning and development; provide recommendations to evolve our processes and lead implementation of new tools/methodologies into Brooks.
• Hold teams accountable for deliverables by positively influencing within Footwear.
• May manage up to 1 direct report - including goal setting, performance review, and support of their career development to enhance job satisfaction, retention and to identify and develop bench strength.
• Partner with HR Business Partners to create digital assets utilizing Looop that focus on foundational knowledge for in the moment education opportunities.
• Partner with HR to create an onboarding bridge from New Employee Orientation to Brooks Footwear Academy Graduate.

• Bachelor’s degree in business, Marketing, Communication or related field and/or equivalent combination of education and experience.
• 7+ years of related project and/or program management experience, ideally in a product development, education, event planning, administrative or consulting environment.
• Experience in planning, managing, and delivering large scale programs.
• Product development lifecycle knowledge highly encouraged.
• Excellent interpersonal and influencing skills with experience establishing credibility and working relationships at all levels across the organization.
• Ability to hold employees accountable to preparation and participation expectations in a non-authoritative manner.
• Proven ability to communicate and influence in a collaborative, team oriented, and complex global environment.
• Strong program management skills along with the ability to support and mentor others in these domains.
• Strong creative thinking skills and ability to iterate quickly from cohort to cohort.
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
• Highly organized with exceptional attention to detail.
• Ability to travel domestically and internationally (<25%).
• Demonstrated experience working with Sr. leadership and leadership teams.
• Collaborative leadership skills.
• Being self-driven, eager to learn, and goal-oriented with strong time-management skills.
• Experience with Microsoft Office required.
• Passionate participation in Brooks’ sports activities is a plus, overridden by the ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
• Embraces and lives the Brooks values!

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $108,403 - $162,605 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.  

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.

Bonus-in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

Location- You will spend 3 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.