Specialty Services Strategic Projects Director

As the Specialty Services Strategic Projects Director at bswift, your key responsibilities will include leading critical projects aimed at enhancing efficiency and quality. You will oversee COBRA and Billing functions, deliver on training and software implementations, manage risks, and coach junior teammates. You’ll also develop strong relationships with internal clients and coordinate solutions for seamless service delivery.

To be considered for the Specialty Services Strategic Projects Director role at bswift, candidates should have at least 5 years of service delivery or operations experience and over 8 years of benefits administration experience. Proficiency in Microsoft Office, particularly Excel, along with excellent communication, adaptability, and process management skills are essential.

At bswift, you can expect a flexible, dynamic, and collaborative work environment. We value creativity and individual contributions, encouraging employees to innovate and grow personally and professionally. Our remote-first approach allows you to work from anywhere in the U.S. while being part of a team that excels in providing superior service.

The Specialty Services Strategic Projects Director contributes to client success by leading key projects that improve service delivery and efficiency. By managing COBRA and Billing functions effectively and ensuring projects align with client expectations, you will directly impact client satisfaction and the overall quality of our services.

bswift is committed to employee growth and offers numerous opportunities for professional development. In the Specialty Services Strategic Projects Director role, you will have access to training resources, leadership coaching, and career progression initiatives, all while being part of an organization that values diversity and inclusivity.

When prioritizing projects, it's crucial to assess their impact on efficiency and client satisfaction. I would analyze timelines, resource availability, and business objectives to determine which projects align with our strategic goals and offer the most significant benefits to both clients and the organization.

In my previous roles, I have overseen billing processes and COBRA administration. My approach has always been to implement best practices and streamline procedures, which included training staff on compliance regulations and utilizing software tools that improve accuracy and efficiency.

I focus on creating a supportive atmosphere where junior team members feel comfortable asking questions. I frequently use shadowing opportunities, provide constructive feedback, and encourage them to take ownership of their tasks to build their confidence and skills effectively.

Tackling complex process improvements involves collaborative brainstorming sessions, mapping out workflows, and leveraging metrics to identify areas of inefficiency. I focus on keeping communication open with all stakeholders to ensure buy-in and address any concerns throughout the process.

Influencing accountability in a matrixed environment requires building strong relationships and clear communications. I emphasize collaboration and shared goals, ensuring everyone understands their roles and the impact of their contributions to successful outcomes.

Effective risk management begins with identifying potential risks early in the project lifecycle. I prioritize establishing contingency plans, regular check-ins with the team, and status dashboarding to monitor progress and mitigate challenges proactively.

To align with client expectations, I prioritize regular communication and feedback loops. Understanding client needs from the outset allows for tailored solutions, and ongoing governance ensures that deliverables consistently meet or exceed expectations.

Adaptability is essential in a fast-paced environment. I practice prioritizing my tasks flexibly and using project management tools to help me track changing requirements, ensuring that I can pivot as needed while keeping stakeholders informed.

My approach to stakeholder engagement involves identifying key stakeholders early on, understanding their interests and concerns, and maintaining open lines of communication throughout the project. I aim to ensure that all voices are heard, which fosters collaboration and commitment.

I admire bswift's commitment to excellence and innovation in benefits administration. The opportunity to lead strategic projects in such a collaborative and dynamic environment aligns perfectly with my career goals and personal values, making it an exciting prospect for me.