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Office Manager

Service Center

Spring Lake

JOB SUMMARY

Caliber Collision has an immediate job opening for an Office Manager to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center’s consistent application of all Caliber Standard Operating Procedure’s through ongoing training and monitoring.

BENEFITS OF JOINING THE CALIBER FAMILY

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Can begin accruing day 1
  • Career growth opportunities – we promote from within!
  • A career for life: You’ll gain hands-on experience within a production shop

REQUIREMENTS:

  • 3+ years of experience within a customer facing environment
  • 2+ years of experience with Accounts Payable, Accounts Receivable and Payroll (Preferred)
  • Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITES/SKILLS/KNOWLEDGE

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Office Manager, Caliber Collision

Looking for a new opportunity to shine in your career as an Office Manager? Join us at Caliber Collision in Spring Lake! We have an exciting opening for an Office Manager that goes beyond the typical office environment. In this role, you'll be right at the heart of our Service Center, providing essential support to our front office team by equipping them with the tools, training, and information they need to excel. With responsibilities ranging from accurate payroll processing to maintaining precise accounts receivables and payables, you will ensure our operations run smoothly and efficiently. As an Office Manager, your attention to detail and organizational skills will shine as you facilitate a world-class customer experience by implementing our Standard Operating Procedures. Plus, we take care of our team with immediate medical, dental, and vision benefits, paid holidays, and a pathway for career growth. If you’re ready to make an impact in a fast-paced and rewarding environment, where you can truly build a career for life, then we want to hear from you!

Frequently Asked Questions (FAQs) for Office Manager Role at Caliber Collision
What are the key responsibilities of an Office Manager at Caliber Collision?

As an Office Manager at Caliber Collision, your responsibilities will include training front office staff, managing payroll and HR records, overseeing accounts receivables and payables, and ensuring adherence to our customer service standards. You'll work closely with the team to provide the resources they need to excel and deliver top-notch service to our clients.

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What qualifications do I need to become an Office Manager at Caliber Collision?

To qualify for the Office Manager position at Caliber Collision, you should have at least 3 years of experience in a customer-facing role and preferably 2 years of experience in accounts payable, receivable, and payroll. Strong communication skills and proficiency in software systems such as Microsoft Office are essential for success in this role.

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What benefits can I expect as an Office Manager at Caliber Collision?

Caliber Collision offers a comprehensive benefits package for Office Managers that begins on day one. You’ll receive medical, dental, and vision benefits, as well as paid vacation and holidays. Additionally, we’re committed to career growth within the company, encouraging you to pursue opportunities that align with your career goals.

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How does Caliber Collision support the growth of its Office Managers?

At Caliber Collision, we believe in promoting from within. As an Office Manager, you will have access to career development programs and ongoing training. We encourage you to take on new challenges, gain hands-on experience, and advance your career within our organization.

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What kind of work environment can an Office Manager expect at Caliber Collision?

As an Office Manager, you’ll work in a dynamic and fast-paced environment at Caliber Collision. You will be surrounded by a supportive team focused on delivering exceptional customer service. We prioritize a collaborative atmosphere where everyone plays a vital role in achieving our goals.

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Common Interview Questions for Office Manager
Can you describe your experience with payroll and HR recordkeeping?

In answering this question, it's important to detail your previous roles where payroll and HR tasks were essential. Share the specific systems you've used, how you've ensured accuracy, and any challenges you've overcome, showcasing your attention to detail and organizational skills.

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How do you manage competing priorities in a fast-paced environment?

To effectively answer this, share specific strategies you employ, such as prioritizing tasks based on urgency and importance, using tools for task management, or how you communicate with your team to delegate effectively. Highlight flexibility and adaptability in your work style.

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What methods do you use to deliver exceptional customer service?

Respond with examples of how you ensure a positive customer experience. Mention approaches like active listening, empathy, and personalized service. Discuss how you handle complaints and feedback, reinforcing your commitment to customer satisfaction.

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How do you ensure compliance with financial procedures in your role as an Office Manager?

Highlight your understanding of accounting standards and the specific procedures you've implemented in previous roles. Discuss your attention to detail and how you keep abreast of changes in regulatory requirements, ensuring your team's compliance.

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Can you give an example of a time you trained someone successfully?

Focus on a specific instance where your training made a difference. Discuss your training techniques, how you evaluated the outcomes, and the long-term impact on team performance and morale, underscoring your capability to lead and mentor.

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How would you handle a disagreement between team members?

In your response, emphasize your conflict resolution skills. Discuss how you facilitate open communication, mediate discussions, and find collaborative solutions, based on your commitment to fostering a cohesive team environment.

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What software systems do you have experience with, and how have they supported your work?

Detail your experience with specific software tools relevant to office management. Discuss how these systems have improved efficiency, reporting, or communication in your previous roles, showcasing your technical skills and adaptability.

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What strategies do you use for maintaining accurate accounts payable and receivable?

Provide a detailed answer that could include regular reconciliations, leveraging software for accuracy, and the importance of thorough recordkeeping. Share examples from past experiences to illustrate your proactive approach to managing financials.

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How do you prioritize tasks when multiple deadlines approach?

Explain your task management process, whether it involves creating to-do lists, setting deadlines, or collaborating with your team to ensure timely completion. Discuss any specific tools or techniques you find helpful.

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Why do you want to work at Caliber Collision as an Office Manager?

Use this as an opportunity to demonstrate your research about Caliber Collision, expressing enthusiasm for the company's culture, values, and commitment to customer service and employee growth. Tailor your answer to align your career goals with the company's mission.

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Like no place you’ve ever worked. At Caliber, you have limitless opportunities to drive your career forward and you are empowered to create the roadmap for your future. Enjoy a purpose-driven, team-driven culture that supports you to reach your fu...

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Full-time, on-site
DATE POSTED
April 9, 2025

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