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IT Support Engineer

Capella Space stands at the forefront of synthetic aperture radar (SAR) satellite technology and signal intelligence. We provide customers in governments, academia, and commercial sectors with reliable information that enables unparalleled understanding of the world. Our mission is centered on delivering timely and reliable Earth imagery, supporting diverse applications in defense & intelligence, disaster response, energy, environmental monitoring and more. Utilizing cutting-edge technology, Capella Space designs, manufactures and operates an advanced constellation of SAR imaging satellites. Our market-leading SAR satellites are complemented by an unmatched data infrastructure and automated ordering and delivery platform for fast, reliable insights where and when customers need it most. 

Recognized for our technological prowess, Capella Space was honored as one of the 10 most innovative companies in Space in 2023 by FASTCOMPANY. Capella Space is an internationally trusted Earth Observation data provider, working closely with the U.S. Space Systems Command, U.S. Space Force, NASA, U.S. Air Force, U.S. Navy, U.S. National Reconnaissance Office, the Canadian Government and more to make unclassified, high-resolution SAR data more accessible.  

What Makes Capella Unique? 

Capella Space is a highly collaborative team environment, providing an opportunity to work with some of the brightest minds in the space industry, though no prior space experience is needed.  We’re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success. Our mission and our products are meant to understand the whole world and help everyone in it - regardless of race, creed, or any other distinction. We encourage you to bring your unique perspective to help make us stronger, including applications from those who are traditionally underrepresented in tech. 

About the Role & Team 

We are looking for a dynamic IT Support Engineer to play a key role in managing and supporting various technology systems. You will be responsible for a range of technologies including workstations, servers, cloud services, printers, networks, and vendor-specific hardware like CCTV systems and badge readers. In this role, you'll collaborate with technical teams and account managers to resolve escalations, perform ongoing maintenance, and assist with improvement projects.

Role Responsibilities

  • Technical Support: Provide support for business applications and operating systems (Windows, Mac, Linux expertise).
  • Microsoft Technologies: Manage and support Microsoft 365, SharePoint, Intune, and Entra.
  • Core Software Support: Assist with Okta, Zoom, VPN, Atlassian, DocuSign, Automox, SmartSheets, Jamf, M365, Atlassian suite, and other core applications.
  • Network Support: Basic troubleshooting of WAN and LAN connectivity, routers, firewalls, and security systems.
  • Asset Management: Track and manage end-user hardware inventory.
  • Incident Management: Monitor help desk and remote management system alerts, and respond to service tickets efficiently.
  • Customer Communication: Maintain clear communication with users regarding incident progress, system changes, and planned outages.

Additional Duties and Responsibilities

  • Metrics Monitoring: Track service level agreements (SLAs), tickets per agent, customer satisfaction, and other performance indicators.
  • Team Collaboration: Work effectively within the IT team and communicate well across departments.
  • Issue Escalation: Escalate service requests that require advanced technical support.
  • Continuous Learning: Leverage Capella training resources to expand or deepen your technical expertise.

Qualifications

  • Technical Proficiency: In-depth knowledge of Microsoft operating systems, Linux operating systems, business applications, and network systems (LAN/WAN, routers, firewalls).  Strong Linux admin skills preferred.
  • Communication Skills: Strong interpersonal skills with an emphasis on active listening, video, and telephony communication.
  • Problem-Solving: Effective diagnosis and troubleshooting abilities for complex technical issues.
  • Adaptability: Ability to multitask and quickly adapt to evolving technology and business needs.
  • Technical Tools: Familiarity with support tools and techniques used to manage and resolve service requests.
  • Self-Motivation: Ability to work independently in a fast-paced environment.
  • Atlassian administration (JIRA & Confluence) - on prem admin cert preferred
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Capella Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

This role will require occasional travel to our San Francisco office. 

Compensation 

The annual salary range for this role as it is posted is $69,000 - $92,500. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), specific office location and calibrated against relevant market data and internal team equity.  Benefits listed in this posting may vary depending on the nature of your employment with Capella Space.    

Benefits/Perks 

In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:

  • We provide extensive medical coverage, including strong vision and dental plans, flexible spending accounts, and additional supplemental health options.
  • Stock option grants for new hires 
  • 401K Plan to invest in your long-term retirement goals
  • Generous Parental Leave 
  • Paid Flexible Time Off Policy 
  • Lifestyle Spending Account 
  • Commuter & Parking Benefits 
  • Mental Health Resources 
  • Monthly Phone Stipend 
  • Daily provided lunches and stocked kitchens. 
  • Furry friends? We’ve got you covered with dog-friendly work environment & them with pet insurance options

Equal Opportunity Statement 

Capella Space is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you need assistance or require an accommodation during the job application process, please notify recruiting@capellaspace.com 

To learn more about us, explore our site: https://www.capellaspace.com/  and follow us on X and LinkedIn to see our SAR imagery! 

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Average salary estimate

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$69000K
$92500K

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What You Should Know About IT Support Engineer, Capella Space

At Capella Space, we are excited to welcome an enthusiastic IT Support Engineer to our team in beautiful Louisville, CO! If you're passionate about technology and looking for a dynamic role where you can truly make a difference, this is the place for you. As an IT Support Engineer, you'll be at the forefront of maintaining and supporting our diverse technology systems, which include workstations, servers, cloud services, and specialized vendor hardware like CCTV systems and badge readers. Your expertise will be essential in ensuring that our technical teams have the support they need to resolve escalations and carry out ongoing maintenance, all while collaborating with various departments to drive improvement projects. With a focus on providing top-notch support for business applications and operating systems (Windows, Mac, Linux), you’ll manage important Microsoft technologies like Microsoft 365 and SharePoint and assist with core software applications such as Zoom, Okta, and DocuSign. Your role will also involve basic networking support, incident management, and asset tracking, promoting clear communication with our users about incidents and system changes. Capella Space is known for its collaborative culture and innovative spirit, so you’ll have the opportunity to learn from experts, tackle challenging tasks, and contribute to a mission-driven company committed to providing actionable Earth imagery. Join us and bring your unique perspective, as we value diversity and are dedicated to creating an inclusive environment for everyone!

Frequently Asked Questions (FAQs) for IT Support Engineer Role at Capella Space
What are the responsibilities of an IT Support Engineer at Capella Space?

As an IT Support Engineer at Capella Space, you will be responsible for providing technical support for various business applications and operating systems including Windows, Mac, and Linux. You'll work on managing Microsoft 365, SharePoint, and assist with core software applications like Zoom and Okta. Your role will also include network support, monitoring help desk alerts, responding to service tickets, and ensuring clear communication with users regarding incident progress.

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What qualifications are needed for the IT Support Engineer position at Capella Space?

To be successful as an IT Support Engineer at Capella Space, candidates should have a strong technical background in Microsoft and Linux operating systems, as well as familiarity with business applications and network systems. Excellent communication skills, problem-solving abilities, proficiency in support tools, and self-motivation are essential. Additionally, a basic understanding of Atlassian products like JIRA and Confluence is preferred.

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How does Capella Space foster a collaborative work environment for IT Support Engineers?

At Capella Space, collaboration is key! As an IT Support Engineer, you will engage closely with technical teams and account managers, facilitating effective communication across departments. The company culture emphasizes teamwork, encouraging all employees to share knowledge, tackle challenges together, and support one another in achieving success, regardless of their background.

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What kind of benefits can IT Support Engineers expect at Capella Space?

IT Support Engineers at Capella Space enjoy a robust benefits package that prioritizes employee well-being and professional growth. This includes extensive medical coverage, stock options, a 401K plan, generous parental leave, flexible time off, and mental health resources. Capella Space also fosters a welcoming work environment, offering daily lunches, stocked kitchens, and a dog-friendly office!

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Will the IT Support Engineer role require any travel?

Yes, the IT Support Engineer position at Capella Space will require occasional travel to our San Francisco office. As part of your role, you may need to participate in team meetings or training sessions held at this location.

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Common Interview Questions for IT Support Engineer
What experience do you have with troubleshooting Windows, Mac, and Linux operating systems?

In answering this question, it's important to outline your hands-on experience with each of these operating systems. Discuss specific examples of issues you have resolved, tools you utilized, and how you approached troubleshooting effectively. Highlighting the knowledge or techniques you have applied will show your familiarity and expertise.

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Can you describe a challenging technical issue you resolved and the steps you took?

Use the STAR method (Situation, Task, Action, Result) to clearly illustrate a specific incident you managed. Explain the situation's context, the task you were responsible for, the actions you took to resolve the issue, and the outcome. This structured response demonstrates your problem-solving skills and analytical thinking.

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How do you prioritize competing tasks and manage your time effectively in a busy IT environment?

Share a strategy that has worked for you in the past when managing multiple tasks. This might include using task management tools, setting priorities based on urgency and impact, communicating with your team about timelines, and staying organized. Emphasize your adaptability and ability to respond to sudden changes.

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What tools have you used for managing help desk tickets, and how do you keep track of user incidents?

Discuss the specific help desk ticketing systems you have used and how you have leveraged them to improve service delivery. Mention the importance of maintaining an organized approach to tracking incidents and your method for ensuring prompt responses to users, which demonstrates your commitment to customer service.

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Describe your experience with Microsoft 365 and related tools.

Be specific about your experience working with Microsoft 365 applications such as Teams, SharePoint, and OneDrive. Cover any relevant projects where these tools were integral, highlighting your abilities in managing software environments and providing training or support to end-users.

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How would you approach a situation where a user is frustrated with technical issues?

Showcase your interpersonal skills by explaining how you would listen actively to the user's concerns and empathize with their situation. Outline how you would calmly troubleshoot their issue while keeping them informed of the progress, reinforcing positivity and professionalism.

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What measures do you take to continuously improve your technical skills?

It's valuable to mention resources like online courses, certifications, and industry webinars you engage with to stay updated on the latest technologies. Discuss how you integrate learning into your daily routine and how this helps you enhance your performance and contribute to your team effectively.

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Can you explain basic networking concepts relevant to this role?

In your response, briefly define key concepts such as WAN and LAN, as well as the roles of routers and firewalls. Provide examples from your experience where you have had to troubleshoot network issues and the impact it had on operations, showcasing both your technical and problem-solving abilities.

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What excites you about working for Capella Space?

Highlight your interest in Capella Space's innovative mission and technology, as well as how the company values diversity and collaborative problem-solving. Connect your enthusiasm for space technology and your desire to contribute to impactful projects that rely on advanced satellite data.

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How familiar are you with Atlassian products such as JIRA and Confluence?

Discuss your experience with Atlassian tools in previous roles, emphasizing how you've used them for project management and documentation. Detail any certifications or training you have completed and how these tools can enhance collaboration and productivity within IT teams.

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March 12, 2025

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