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Sr. Manager, Risk Management (Card)

West Creek 1 (12071), United States of America, Richmond, VirginiaSr. Manager, Risk Management (Card)As a Senior Manager, Risk Manager in Card you will apply your project management and analytical skills to our highest profile Risk Management projects. You will lead a team of Risk Specialists responsible for working across the enterprise to develop and implement cutting edge Risk solutions to ensure Capital One's continued stability and success. Senior Risk Managers partner with Executives and their teams to identify potential Risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.Senior Risk Managers at Capital One are highly motivated Risk Management professionals with excellent project management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.This role is the lead for our event leads and SWAT team and will be focused on ensuring we meet and exceed metric and quality adherence. This associate will ensure we meet or exceed SLAs and KPIs, flagging concerns multiple months ahead.Responsibilities:• Inspire and motivate team of direct and indirect associates through outstanding people leadership• Understanding, documenting and analyzing current state capabilities regarding one or more Risk methods. Leverage industry benchmarking to determine best practices and lessons learned regarding components of the Risk framework.• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Risk methods.• Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, Internal Audit, Regulator Relations, etc. to achieve objectives.• Influencing senior leaders and partners through storytelling via decks, meetings, etc.Basic Qualifications:• High School Diploma, GED or equivalent certification• At least 3 years of People Management experience• At least 3 years of Project Management or Process Management experience• At least 3 years of Operations, Financial Services Compliance or Risk Management experience• At least 3 years of experience supporting, partnering and interacting with internal business clientsPreferred Qualifications:• Bachelor's degree or military experience• 4+ years Process Management or Project Management Experience• 4+ years of Operations, Financial Services Compliance or Risk Management experience• 5+ years of risk methodologies and corporate risk practices experience• PMP, Lean, Agile or Six Sigma certification• Strong communication, problem solving and collaboration skillsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Sr. Manager, Risk Management (Card), Capital One

Join Capital One as a Sr. Manager, Risk Management (Card) and elevate your career in a role where leadership and innovative risk solutions come together! Located in Richmond, Virginia, in our West Creek 1 building, you'll steer a passionate team of Risk Specialists working on high-profile Risk Management projects. Your mission? To develop and implement cutting-edge Risk solutions that safeguard our business's stability and success. You'll collaborate with executives across the enterprise, forming partnerships that not only identify potential risks but also cultivate a culture where fresh ideas thrive. As a leader, you’ll inspire direct and indirect associates while documenting and analyzing existing capabilities of various Risk methods. In this position, you’ll contribute to critical policy writing and process enhancements, playing a key role in shaping the future of Risk Management at Capital One. Cultivating relationships across various teams such as Compliance and Operational Risk Management will also be a crucial part of your day-to-day, allowing you to influence decision-making through compelling stories and presentations. If you're a proactive, project management guru with a background in Risk and a passion for problem-solving, this could be the perfect opportunity to take the lead in transforming how we manage risk!

Frequently Asked Questions (FAQs) for Sr. Manager, Risk Management (Card) Role at Capital One
What are the responsibilities of a Sr. Manager, Risk Management (Card) at Capital One?

As a Sr. Manager, Risk Management (Card) at Capital One, your key responsibilities include leading a team of Risk Specialists, developing innovative risk solutions, and collaborating with various departments to identify and mitigate potential risks. You will document and analyze current risk capabilities, write and revise policies, and create processes that enhance our risk management framework.

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What qualifications are needed to apply for the Sr. Manager, Risk Management (Card) position at Capital One?

To qualify for the Sr. Manager, Risk Management (Card) role at Capital One, candidates should ideally have a high school diploma and at least three years of people management, project management, or risk management experience. Preferred qualifications include a bachelor's degree, PMP or Lean certifications, and extensive familiarity with risk methodologies.

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What is the work environment like for the Sr. Manager, Risk Management (Card) at Capital One?

The work environment for the Sr. Manager, Risk Management (Card) at Capital One is hybrid, which means associates typically spend two to three days per week in the Richmond office and work virtually on Mondays and Fridays. This setup encourages collaboration while providing flexibility for personal work-life balance.

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How does Capital One support the professional development of Sr. Managers in Risk Management?

Capital One is committed to the professional development of its associates, including those in the Sr. Manager, Risk Management (Card) roles. You will have access to comprehensive training programs, mentorship from leaders across the enterprise, and opportunities to engage in cross-functional projects that enhance your skills and career growth in risk management.

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What skills are essential for success as a Sr. Manager, Risk Management (Card) at Capital One?

Successful Sr. Managers in Risk Management (Card) at Capital One excel in project management, communication, and collaborative problem-solving skills. Being able to influence senior leaders and effectively present complex ideas is crucial, as is having a strong understanding of risk methodologies and corporate practices.

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Common Interview Questions for Sr. Manager, Risk Management (Card)
Can you explain your experience with risk management frameworks?

When answering, highlight your familiarity with various risk management frameworks and how you've applied them in professional settings. Discuss specific methodologies you've employed to assess and mitigate risks and mention any success stories that demonstrate your strategic approach.

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How do you motivate your team towards achieving risk management goals?

Focus on your leadership style while answering this question. Provide examples of how you inspire your team, set clear objectives, and recognize individual contributions to foster a collaborative and productive work environment.

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Describe a time you identified a significant risk and how you addressed it.

Here, you should narrate a relevant experience where your proactive identification of a risk led to positive outcomes. Emphasize the analytical steps you took, the collaboration with others, and the eventual resolution, showcasing your problem-solving abilities.

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What strategies do you use to communicate risks to senior leadership?

Discuss your approach in crafting compelling narratives that clearly communicate risks and their potential impacts to senior leadership. Highlight the importance of data presentation and storytelling in influencing decision-making.

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How do you stay updated with industry trends in risk management?

Mention the resources you use, such as industry publications, professional networks, and webinars. Explain how staying informed impacts your strategic decision-making in risk management.

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What is your approach to developing risk policies and procedures?

Explain your process for engaging stakeholders, conducting thorough research, and utilizing best practices when writing and revising risk policies. Provide examples of policies you've developed that led to improved compliance and risk reduction.

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How do you handle conflicts or disagreements within your team?

Share your conflict resolution strategy, emphasizing active listening, understanding different perspectives, and mediating discussions to find common ground while maintaining team cohesion.

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How do you measure the success of risk management initiatives?

Discuss specific metrics or KPIs you utilize to gauge the effectiveness of your risk management initiatives, along with examples of past successes measured against these criteria.

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What role does collaboration play in risk management?

Highlight the importance of cross-departmental collaboration in addressing risk. Provide examples of how you have worked with different teams to align objectives and achieve collective risk management goals.

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Can you provide an example of a challenging risk management project you led?

Describe a specific project that posed challenges, the strategic steps you took to overcome them, and what you learned from the experience, showcasing your leadership and analytical skills.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Full-time, hybrid
DATE POSTED
December 20, 2024

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