Senior Manager Patient Experience

Remote, US

Global Study Operations – Patient Marketing /Full Time - Regular /Remote

What We Do 

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

What You'll Be Working On

·       Develop and implement a comprehensive patient experience strategy

·       Monitor and analyze participant feedback to continuously improve the patient experience

·       Elevate how we communicate across the patient journey from first interaction to the collateral when they visit our site.

·       Understand the “why” people participate in a study and incorporate that into communications

·       Review the end to end member experience from digital to in-person and collaborate with respective teams to improve it

What You Bring 

Knowledge, Skills, and Abilities:

·       Bachelor’s degree in a related field (e.g., Health Sciences, Nursing, Psychology, Public Health). A Master’s degree is preferred

·       Minimum 7 years of experience in patient engagement, patient experience, or related role withing healthcare or clinical research industry

·       Proven track record of successfully leading patient-centric initiatives and improving patient satisfaction

·       Strong leadership, interpersonal, and communication skills

Benefits (US Full-Time Employees Only)

●    PTO/vacation days, sick days, holidays.

●    100% paid medical, dental, and vision Insurance. 75% for dependents.

●    HSA plan

●    Short-term disability, long-term disability, and life Insurance.

●    Culture of growth and equality

●    401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.