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Inventory/Quality Associate

ABOUT CARVANA

At Carvana, we sell cars but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. For more information on Carvana and our mission, sneak a peek at our company introduction video.

 

Our quality promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. To make sure our cars are in first-rate condition, we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.

 

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

 

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

 

ABOUT THE TEAM AND POSITION 

Position Overview: 


The Inventory Associate, Quality is an individual contributor role responsible for executing quality control processes to improve the quality of vehicles coming out of our Inspection Centers, ultimately improving the overall Carvana customer experience. This position is not eligible for visa sponsorship. 

What you’ll be doing: 


● Perform multi-point quality inspections on the interior & exterior of vehicles.

● Develop an expert-level knowledge on vehicle quality standards while executing quality checks at a high level. 
● Enter data into the CarCheck and CARLI systems. 
● Make autonomous decisions on which vehicles will pass the quality check. 
● Move vehicles that fail quality checks to and from reconditioning/rework areas.

● Create repair orders and build estimates for vehicles that do not pass the quality check.

● Partner with Technicians and Post Production team members to build repair estimates as needed. 
● Operate company-owned vehicles on company property, but not on public roads. 

What the job requires: 


To be able to do your job at Carvana, there are some basic requirements we want to share with you. 


● Ability to read, write, speak and understand English. 
● Must be at least 18 years of age. 
● Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years). 
● This job position is designated as a safety-sensitive position. 
● Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. 
● Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. 
● Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. 
● Ability to maintain high volume and high-quality content in a fast-paced environment.

● Ability to pay attention to detail. 
● Ability to communicate and interact with others effectively in a professional, courteous manner.

● Ability to move in and out of vehicles regularly. 
● Ability to multitask and prioritize effectively. 
● Ability to work overtime and on weekends. 

 

IT WOULD BE GREAT IF YOU ALSO HAD

  • Experience working in the Automotive Industry or in a Lean Manufacturing environment.
  • Experience detailing or washing vehicles.
  • Experience working for a fast-paced hyper-growth company.

 

WHAT WE’LL OFFER IN RETURN

  • Competitive hourly wages
  • On-the-job training
  • 100% company-paid Healthcare Premiums for employees
  • Consistent schedules that allow for work/life balance
  • 401k with company match
  • Perks including tuition reimbursement, student loan repayment, discounts on vehicles, benefits for your pets, and much more.
  • A company culture of growth, with a start-up atmosphere, allowing for varied and rapid career development
  • A leadership team that listens and is geared toward teammate engagement

 

OTHER REQUIREMENTS

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • Must be able to read, write, speak, and understand English.
  • This job position is designated as a safety-sensitive position
  • Must be able to lift up to 60 pounds independently; the majority of lifting from knee to shoulder heights; other lifting required from various levels
  • Must be able to carry and transport up to 60 pounds up to 20 feet
  • Requires standing for an extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
  • Frequent driving requires excellent visual activity and manual dexterity.
  • Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, masks, and other protective garments and equipment 
  • Requires frequent driving and computer data entry 
  • Must adhere to regular and predictable attendance

 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

 

LEGAL STUFF

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

 

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

 

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Average salary estimate

$42500 / YEARLY (est.)
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$35000K
$50000K

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What You Should Know About Inventory/Quality Associate, Carvana

Join Carvana as an Inventory/Quality Associate in Rocklin, CA, and play a pivotal role in revolutionizing the car buying experience! Since our inception in 2013, Carvana has made significant strides in eliminating the traditional dealership experience, offering customers a convenient online platform to purchase their dream cars. As an Inventory/Quality Associate, you'll conduct multi-point inspections on vehicles to ensure they meet our high quality standards before they make it to our website. You'll dive deep into quality control processes that guarantee only the best cars reach our customers. You’ll develop expert-level knowledge on what makes a vehicle top-notch while working closely with technicians to create repair estimates. It’s a fast-paced, exciting role where you’ll make decisions that directly impact customer satisfaction. Plus, with numerous perks like 100% company-paid healthcare premiums, consistent schedules, and a culture that fosters growth, you’ll see why so many choose Carvana as the place to grow their careers. Not only will you contribute to our mission of delivering a hassle-free car-buying experience, but you'll also thrive in an environment that's lively and full of opportunities for development. If you're passionate about ensuring quality and ready to take on new challenges, Carvana might just be the perfect fit for you!

Frequently Asked Questions (FAQs) for Inventory/Quality Associate Role at Carvana
What are the responsibilities of an Inventory/Quality Associate at Carvana?

As an Inventory/Quality Associate at Carvana, your primary responsibilities include conducting thorough multi-point inspections of the interior and exterior of vehicles. You'll develop an in-depth understanding of vehicle quality standards and execute quality checks meticulously. Additionally, you'll be responsible for entering data into our systems, making autonomous decisions about vehicle qualifications, and working closely with the Technicians to create repair estimates for vehicles that require it.

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What qualifications are needed to become an Inventory/Quality Associate at Carvana?

To qualify for the Inventory/Quality Associate position at Carvana, candidates must be at least 18 years old and possess a valid driver’s license with a clean driving record. They need to demonstrate strong communication skills in English, both verbally and in writing, and should have the physical ability to lift up to 60 pounds and stand for extended periods. Experience in the automotive industry or lean manufacturing environments will be an added advantage.

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What is the company culture like at Carvana for Inventory/Quality Associates?

The company culture at Carvana for Inventory/Quality Associates is vibrant and engaging, fostering a start-up atmosphere that encourages growth and development. Employees are valued for their input, and the leadership team prioritizes teammate engagement. With many additional perks such as flexible schedules, tuition reimbursement, and a health-centric workplace, Carvana stands out as a fantastic place to build a career.

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What kind of training can I expect as an Inventory/Quality Associate at Carvana?

Carvana offers comprehensive on-the-job training for its Inventory/Quality Associates. New hires will receive insights into quality control processes, learn how to execute inspections effectively, and become proficient in using our proprietary systems. This hands-on training prepares you to meet our quality standards while also equipping you with valuable skills for career advancement.

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Can Inventory/Quality Associates work overtime at Carvana?

Yes, Inventory/Quality Associates at Carvana may be required to work overtime and on weekends, depending on operational needs. The fast-paced environment often means flexibility is key, allowing associates to manage both their work responsibilities and personal commitments effectively.

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Common Interview Questions for Inventory/Quality Associate
Can you describe a time when you identified a quality issue in a vehicle?

When answering this question, provide a specific instance where you detected a quality issue, detailing your thought process in diagnosing the problem. Highlight how you took action to address the issue, whether through documentation, communication with your team, or hands-on repairs. This will showcase your attention to detail and commitment to quality.

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How do you prioritize tasks when working in a fast-paced environment?

Illustrate your approach to prioritizing tasks by providing an example where you efficiently managed multiple responsibilities. Discuss your strategies for identifying urgent issues and how you balance quality with speed, showcasing your ability to remain organized and effective even under pressure.

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What tools or systems have you worked with in previous roles?

Discuss any relevant tools or software you have used in past roles that relate to quality inspections. Explain how this experience will help you transition smoothly into the data entry tasks and quality assurance processes required at Carvana.

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How would you handle a disagreement with a team member regarding vehicle quality?

In your response, emphasize the importance of communication and collaboration. Describe how you would approach the team member to discuss the differing opinions respectfully and seek a solution that upholds Carvana's commitment to quality.

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What steps do you take to ensure accuracy in your inspections?

Outline specific methods you employ to maintain thoroughness in your inspections. Discuss techniques such as checklists, systematic approaches to inspections, or personal troubleshooting strategies to ensure that no detail is overlooked.

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Why do you want to work as an Inventory/Quality Associate at Carvana?

Express your enthusiasm for Carvana's mission and values. Talk about your commitment to quality and customer satisfaction, explaining how your personal values align with those at Carvana. This position is a perfect fit for you due to your passion for the automotive industry.

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Describe how you manage stress during periods of high volume.

Share effective techniques you use to cope with stress, such as time management strategies or tenacity in tackling challenges. Illustrate your ability to maintain focus on quality standards, even when pressures increase.

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Have you ever suggested a process improvement in your past positions?

Provide a specific example of a process improvement you implemented in a previous role. Describe the situation and the positive outcomes that resulted from your suggestion, highlighting your initiative and proactive mindset.

Join Rise to see the full answer
What is your understanding of Carvana’s quality standards?

Demonstrate your knowledge of Carvana’s commitment to quality by discussing the importance of their 150-point inspection process and what constitutes acceptable vehicle condition. This knowledge will show your readiness to uphold Carvana's high standards.

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How would you adapt to new technology introduced in the quality assessment process?

Address your willingness and ability to learn new technologies. Cite specific examples of how you've successfully adapted to new systems in the past, showing that you are proactive in seeking knowledge and are comfortable with technological advancements.

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Carvana, founded in 2012 and headquartered in Tempe, Arizona, sells cars online. The Company offers new and used cars and vehicles.

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March 29, 2025

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