Sales Associate/Zapper (Chicago)

As a Sales Associate/Zapper at Catbird in Chicago, your responsibilities will include welding our forever jewelry onto customers, offering exceptional customer service, and maintaining our high-quality standards. You’ll assist customers in selecting products and inform them about our jewelry selection, while also helping to restock and organize inventory. The role is essential in creating a warm and inviting atmosphere for our customers, ensuring they have a memorable experience in our store.

To be considered for the Sales Associate/Zapper position at Catbird in Chicago, you will need retail experience, although jewelry experience is a plus. We’re looking for someone who embodies excellent customer service skills and demonstrates dexterity and attention to detail. You should enjoy working with others, be friendly, and have a good sense of common sense. A willingness to learn welding techniques is also essential, as we will provide training.

A typical work schedule for a Sales Associate/Zapper at Catbird in Chicago is part-time, with an emphasis on weekend availability. We understand the importance of flexibility, so we encourage you to discuss your schedule with your manager, but weekends will be a must. Your hours may vary, providing you with balanced work-life opportunities while you contribute to our dynamic retail environment.

The hourly wage for a Sales Associate/Zapper at Catbird in Chicago starts at $20 per hour, plus we offer an additional $2 hourly premium for weekend shifts. You'll also have opportunities for monthly bonuses, giving you a chance to earn extra on top of your base pay. We believe in rewarding our team for their hard work and dedication to customer service.

You can learn more about the values and culture at Catbird by exploring our website, where we highlight our commitment to diversity, inclusion, and ethical sourcing. As a Sales Associate/Zapper in Chicago, you will be part of a company that values handmade craftsmanship, respect, and kindness. We strive to create products that our customers will cherish forever while fostering a supportive team environment.

When answering this question, highlight your interest in jewelry and customer service, as well as your admiration for Catbird's commitment to ethical practices and local manufacturing. Express how your values align with the company’s mission to create unique, lasting jewelry that brings joy to customers.

To effectively answer this, provide specific examples of previous experiences where you put customer needs first. Emphasize your belief in creating a welcoming environment and the importance of listening to customers, understanding their needs, and providing knowledgeable assistance.

Here, share a specific anecdote where you successfully resolved a challenging customer interaction. Focus on your communication skills, calm demeanor, and the steps you took to ensure the customer left satisfied, emphasizing your dedication to exceptional service.

Talk about your attention to detail, dexterity, and ability to learn quickly—essential attributes for a Zapper. If you have previous experience with jewelry or welding, be sure to mention that. Convey your enthusiasm for mastering new skills as part of serving customers and contributing to Catbird's mission.

In your response, provide an outline of how you would engage with the customer, beginning with understanding their interests. Explain how you would highlight the craftsmanship, ethical sourcing, and the story behind our forever jewelry, ultimately guiding them to make an informed purchase.

Discuss techniques like prioritizing tasks, keeping clear communication with team members, and the importance of maintaining a tidy workspace. Provide examples demonstrating your time management and multi-tasking abilities, showcasing how these skills enhance the customer shopping experience.

Defining excellent customer service should include attentiveness to customers, a genuine attitude, and readiness to go above and beyond. Share your belief that creating relationships with customers helps foster loyalty and leads to positive experiences both for them and the company.

Comment on your collaborative nature and reference past experiences working in retail. Highlight your communication skills and adaptability, emphasizing that you value input from teammates and believe everyone plays a vital role in achieving the store's success.

In your answer, discuss your strategies for managing stress, such as staying focused on tasks and taking breaks when necessary. Emphasize your ability to maintain a positive attitude, remembering that your role is centered around creating joyful experiences for customers.

Express your enthusiasm for learning both the technical skill of welding and deepening your understanding of jewelry. Share your goals of becoming proficient in customer service and how you aim to embody Catbird's values through your work.