Customer Service Pharmacy Tech
Chewy Pharmacy is hiring with starting wages up to $18.25 per hour
JOB SUMMARY:
Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication. Our Team Members are committed to providing an incredible customer and clinic experience.
Why you’ll love working here:
- Competitive benefits and personal and leadership development programs to support your career growth
- Employee 20% discount program at Chewy for all your pet needs
- We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
- We'll empower you to build, grow, and unleash your full potential
What You’ll Do:
- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
- Complete data entry of prescriptions into Chewy healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.
- Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.
- Other Duties as Assigned
What You’ll Need:
- Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required
- 1-2 years working in a customer or healthcare focused environment
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
- Operate with ownership, be a self-starter, and have a strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Critical thinking skills
- Demonstrated ability to multi-task and perform well in a face paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Must be able to pass background check
- Show up for work! Come on time and be committed to be your best.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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Are you ready to be a part of something special? Chewy Pharmacy is hiring a Customer Service Pharmacy Tech in Pittston, Pennsylvania, with starting wages up to $18.25 per hour! This is your chance to join a dynamic team dedicated to providing exceptional service to pet parents and veterinary clinics. If you have a passion for helping others and enjoy a fast-paced work environment, this role is perfect for you. At Chewy, we value the expertise and empathy of our Pharmacy Technicians as they engage directly with veterinary partners and customers, processing prescription approvals for veterinary medications. You’ll be a key player in ensuring each customer feels valued and understood, and your ability to problem-solve will shine as you navigate orders and resolve issues. Plus, you won’t just be doing a job; you’ll be part of a culture of belonging, where we share feedback, help each other grow, and celebrate your hard work. Enjoy great benefits like a 20% employee discount for all your pet needs, and the opportunity for personal and leadership development. Join us and unleash your potential while making a difference in the lives of pets and their owners!
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At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
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