General Manager

As a General Manager at Chicken N Pickle, your key responsibilities will include supervising and coordinating daily operations across Front and Back of House, developing and mentoring department managers, handling recruitment processes, and crafting operational policies to enhance service and efficiency. You'll also manage financial reports and strive to maintain high customer satisfaction.

To become a General Manager at Chicken N Pickle, candidates are expected to have over 5 years of full-service, high-volume management experience, particularly in restaurant or hospitality settings. Familiarity with food safety standards, excellent organizational skills, and a degree in business or hospitality are highly favorable. Bilingual candidates may have an edge, too!

The environment at Chicken N Pickle is dynamic and lively, where a General Manager will oversee operations in both indoor and outdoor settings. Expect to be active throughout the day, even during weekends and holidays, ensuring that everything runs smoothly while creating an engaging atmosphere for both staff and guests.

At Chicken N Pickle, there are numerous growth opportunities for a General Manager. You will receive continuous training and development support to enhance your skills. Additionally, with our relocation options and structured career paths, the potential for advancement within the company is significant.

General Managers at Chicken N Pickle enjoy a competitive pay structure along with a monthly bonus, medical, dental, and vision coverage, 401K with company match, generous PTO, discounted dining, and even pet insurance. We also provide paid days for volunteering and maternity and paternity leave, emphasizing our commitment to employee well-being.

Start by actively listening to all parties involved to understand their perspectives. Approach resolving conflicts respectfully and focus on finding a common ground. Highlight the importance of team collaboration and the values of Chicken N Pickle to encourage a positive resolution.

Your leadership style should focus on motivating and empowering your team. Discuss how you aim to foster an open communication environment, provide constructive feedback, and encourage professional development, all in line with the culture of Chicken N Pickle.

Emphasize the importance of understanding customer needs and preferences. Discuss strategies that involve training staff on excellent service standards and actively seeking customer feedback to continuously improve the guest experience.

Explain your approach to monitoring financial performance regularly. Mention the tools you use for financial reports and how you evaluate operation costs to identify areas for improvement while ensuring profitability as a General Manager.

Detail your knowledge of food safety guidelines and how you implement training programs for staff. Stress the importance of maintaining high-quality standards and regular reviews of vendor products, ensuring that Chicken N Pickle operates successfully and safely.

Share a specific instance where you identified a team member's potential and created a development plan for them. Discuss the methods you used to support their growth and the positive impact it had on both the individual and the overall team dynamics.

Outline your planned approach, starting with transparency and clear communication with the team. Talk about seeking input when developing the new policy and provide adequate training and resources to ensure all staff understand and can adhere to it.

Mention specific management software like HotSchedules or POS systems you’re familiar with, highlighting how you use them to enhance operational efficiency and accuracy in your roles as a General Manager at a restaurant.

Discuss strategies you employ to consistently instill the core values of community, authenticity, quality, integrity, and connection with your team. Describe how you lead by example and create an atmosphere that reflects these values even during peak times.

Explain your hands-on experience with the end-to-end recruitment process, from defining job roles to interviewing candidates. Highlight your methods for ensuring that new hires are effectively onboarded and integrated into the Chicken N Pickle family.