Automotive Service Advisor / Writer | Weekends Off | Rio Rancho

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your key responsibilities include greeting every guest with hospitality, presenting repair solutions in an understandable way, managing workflow efficiently, and ensuring customer satisfaction throughout the service process. You'll play a vital role in building long-term relationships with guests while effectively selling services with honesty and integrity.

To apply for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you should ideally have over 5 years of experience in a service advisory role, a current driver's license, and a good driving record. Experience in automotive customer service and service sales is essential, and an associate's degree is preferred. A solid proficiency in Windows-based software and automotive store applications is also required.

The work environment at Christian Brothers Automotive is vibrant and focused on teamwork. You'll be at the heart of guest service, working alongside other motivated professionals in a high-volume atmosphere. We pride ourselves on maintaining a positive team culture, where ongoing training and personal development are embraced, making it a fantastic place for career advancement.

Christian Brothers Automotive is committed to your growth and development. We provide continuous training through resources like the CBA Flywheel Learning System, team lunches to foster community, and access to an Employee Point Store for rewards. This commitment ensures that our Automotive Service Advisors stay up-to-date with industry advancements while having opportunities to advance their careers.

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, you can expect a competitive compensation package that includes up to $50K plus bonuses for highly qualified candidates, a matching retirement plan, healthcare benefits, paid vacation and holidays, and the invaluable perk of having weekends off to enjoy with family and friends!

In managing customer conflicts, it's essential to listen actively and empathize with their situation. Demonstrating understanding can often diffuse tension. Explain the situation clearly and offer solutions that align with their needs, showcasing your commitment to transparency and resolution.

When discussing how you've exceeded customer expectations, think of a specific instance where your actions led to a positive outcome. Highlight how you addressed the customer's needs, went above and beyond to provide excellent service, and how it reinforced their loyalty to the brand.

Effective communication with your team is key to success. Discuss strategies such as regular check-ins, utilizing team meetings to ensure transparency, and encouraging open dialogue to share insights. Emphasize your belief in collaboration and learning from one another.

Familiarizing yourself with the range of services offered by Christian Brothers Automotive helps you engage with customers better. Be prepared to discuss specific offerings, emphasizing the importance of quality repairs and the commitment to honest practices that define the company's approach.

Effective time management in a busy environment is crucial. You might mention methods like prioritizing tasks based on urgency and importance, using tools or checklists to streamline your workflow, and remaining flexible to adapt to changes as needed throughout the day.

Emphasize that follow-up is an integral part of delivering exceptional customer service. Detail how you use follow-up calls or messages to ensure customers are satisfied with the service, which fosters lasting relationships and trust.

Discuss that selling services shouldn’t compromise integrity. Explain your belief that establishing trust through honest communication leads to long-term customer relationships, which ultimately benefits both the guest and the business.

Staying updated on industry trends is vital. You might mention participating in automotive workshops, enrolling in training sessions, reading industry publications, and engaging in online forums to continually educate yourself about new technologies and customer service techniques.

Addressing service issues requires promptness and a structured approach. Describe your method for diagnosing the problem, communicating with involved parties, and keeping the customer informed throughout the resolution process to ensure satisfaction.

Share a specific example of a team project, emphasizing your role in contributing to group goals. Highlight collaboration, sharing ideas, and supporting your colleagues to achieve success as well as how teamwork led to better service delivery.