Relationship Banking Manager

As a Relationship Banking Manager at Citizens State Bank, your primary responsibilities include leading the retail team to achieve goals through effective coaching, monitoring the activities of staff members, facilitating account openings, and cross-selling banking products. Additionally, you'll maintain strong customer relationships by addressing issues and understanding their banking needs, ultimately enhancing customer satisfaction and loyalty.

Citizens State Bank requires candidates for the Relationship Banking Manager role to have two to five years of relevant work experience, with a strong preference for previous banking experience. Managerial experience and strong leadership skills are essential, along with excellent written and verbal communication abilities and a solid customer service background. A high school diploma or GED is also necessary.

The Relationship Banking Manager at Citizens State Bank plays a vital role in team development by providing ongoing coaching and training to retail staff. This mentorship ensures that every team member is equipped with the skills needed to engage effectively with clients, offer appropriate banking products, and contribute to a welcoming atmosphere that reflects the bank's core values.

Citizens State Bank offers a competitive salary for the Relationship Banking Manager position, alongside a variety of benefits. These include a 401(k) plan with company matching, competitive health, dental, and vision insurance, generous Paid-Time Off, including all federal holidays, plus life and long-term disability insurance, all paid for by the bank.

Community involvement is paramount for a Relationship Banking Manager at Citizens State Bank as it strengthens the bank's ties with local residents and businesses. This active participation enhances the understanding of customer needs and promotes a sense of trust and connection, which aligns with the bank's mission to provide exceptional customer service and support the growth of the community.

When prioritizing tasks as a Relationship Banking Manager, it's critical to focus on customer needs and team development. I would begin each day by assessing urgent customer inquiries, followed by planning team coaching sessions and reviewing any operational tasks or strategic initiatives. This structured approach ensures that I can maintain a balance between managing team performance and meeting customer expectations.

My leadership style is collaborative and supportive. I believe in creating an inclusive environment where team members feel empowered to share ideas and participate in decision-making. I prioritize open communication and continuous feedback, enabling my team to grow while also ensuring we align on our collective goals for customer service excellence.

To enhance customer service at Citizens State Bank, I would implement regular training sessions focused on effective communication and problem-solving. Additionally, I would establish a feedback loop with customers to understand their needs and preferences better. Encouraging team members to actively seek opportunities for cross-selling and personalization would also be key to elevating the service experience.

Conflict resolution within my team is addressed promptly and tactfully. I encourage open dialogue and provide a safe space for team members to express their concerns. By facilitating constructive discussions and offering mediation when needed, I aim to foster a positive working environment that focuses on collaboration and finding solutions.

My motivation in the banking industry comes from the rewarding nature of building relationships and helping people achieve their financial goals. I find it fulfilling to be part of a community-oriented bank like Citizens State Bank, where I can contribute to the financial well-being of our customers and the overall growth of the community.

In a previous role, I handled a situation where a customer was unhappy about a loan processing delay. I took the time to listen to their concerns, empathized with their frustration, and ensured them I would personally follow up on the issue. By coordinating with the underwriting team and providing regular updates to the customer, I was able to resolve the issue promptly, turning a dissatisfied client into a loyal customer.

To track and measure team performance, I utilize key performance indicators (KPIs) aligned with our service goals. Regular one-on-one meetings allow for performance discussions, coaching opportunities, and setting future objectives. Additionally, I encourage peer feedback and self-assessment to create a comprehensive view of each team member's progress.

I ensure my team stays motivated by recognizing individual and group achievements and providing opportunities for professional development. Creating a culture of appreciation where team members know their contributions are valued goes a long way in maintaining high morale and enthusiasm.

In my previous banking roles, I initiated community outreach programs that offered financial literacy workshops, helping individuals manage their finances better. Additionally, I partnered with local organizations to host charity events, demonstrating the bank's commitment to local initiatives and volunteering my time to support causes important to our community.

I believe Citizens State Bank sets itself apart through its genuine commitment to community and customer service. The bank’s emphasis on personalized service, strong community ties, and a collaborative workplace culture creates an environment where both employees and customers feel valued and supported, ultimately leading to lasting relationships.