CASE MANAGEMENT TEAM LEADER

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans /economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.)

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist II, to function as Case Management Team Leader, who will:

- Monitor the workflow of BOS workers who handle the entire application process for all new
applicants; Family Assistance cases which have been closed for over sixty days; all Safety
Net case reopens which have been closed regardless of date; and one-shot deals.

- Review specific case and authorizes benefits as required.

- Review the accuracy and timeliness of reports, including all relevant Work list.

- Act as liaison to the Rental Assistance Unit.

- Conduct daily sweeps to ensure timely and proper service.

- Manage a team of BOS workers who interview applicants and assess eligibility for immediate
needs grant (food and non-food); for employability and eligibility for public assistance, food
stamps and Medicaid; works with applicants to remove barriers to employment and makes
referrals to other services as needed.

- Manage a team of BOS workers who provide comprehensive service delivery to participants
after the establishment of the participant’s case; Family Assistance case that have been
closed less than sixty days or Safety Net cases that have been closed in error.

- Manage a team of BOS workers who manages all aspects of the case, including establishing
on-going eligibility, assessing participants, developing appropriate Employment Assessment
and Employment Plans, and executing specific strategies designed to help participants
achieve self-sufficiency.

- Ensure adequate planning, scheduling, and monitoring of case management activities and
will conduct regular reviews of outcome reports, work list, audits and assess client feedback,
to ensure the team is maintaining adequate levels of performance necessary to move
participants toward self-sufficiency.

- Assist with case consultation on individual cases and guidance on difficult cases in the case
planning process as necessary to ensure the appropriate approach is developed to suit the
participant’s needs and achieve the best plan for the individual to progress to self-sufficiency.

- Oversee teams of clerical and BOS workers who provide quick service for those clients who
walk-in or telephone the Center. Additionally, the team will take appropriate action on reported
changes, provide information and documentation as requested by the participants and
maintain contact with other teams to ensure awareness of all activity that will affect the case
management plan.

- Oversee staff that interview and determine housing needs of tenants at risk for homelessness
or already homeless reporting to Benefits Access Centers. Develop ant-eviction/housing plan
of intervention for referred participants.

- Monitor conference activities and prepare regular reports on unit activities.

- Perform final review of packets prior to fair hearing and determines whether a resolution will be
required prior to the hearing. Using Strategies and techniques aimed at securing success in
the hearing room, ardently represents the Agency.

- Prepare reports on key performance outcomes and ensure that necessary corrective actions
are implemented in a timely manner.

- May conduct fields’ visits.


Hours/Shift:

8:30am – 5:00pm with Flex Schedules

1. A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development,
skills assessment, and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.