Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
COMMUNITY ASSOCIATE image - Rise Careers
Job details

COMMUNITY ASSOCIATE - job 2 of 6

Job Description

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for two (2) Community Associates who will;

- Record all information pertaining to client information and social service referrals utilizing the on-line CARES and Q-Flow, accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to shelter.

- Interview families and issue social service referrals. Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter.

- Attending onsite meetings to share important issues affecting the unit’s daily operation.

- Handle onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.

- Coordinate the transfer of case records, forms, and referrals to receiving shelters.

- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports.Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior; and maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.

Work Location: Path/Family Intake, 151 East 151st Street, Bronx, New York 10451

Hours/Schedule:

1) 4 PM – 12 AM – Sunday – Thursday
2) 12 AM – 8 AM – Tuesday - Saturday

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About COMMUNITY ASSOCIATE, City of New York

Are you passionate about community service and making a real difference in people's lives? The Department of Homeless Services (DHS) in Bronx, NY, is looking for enthusiastic Community Associates to join our dedicated team. In this crucial role, you'll be at the front lines, helping families and individuals navigate the shelter system. Your day-to-day responsibilities will involve collecting client information, issuing social service referrals, and coordinating shelter placements with local community shelters. You’ll also utilize our online systems, CARES and Q-Flow, to register applicants and prepare detailed reports that will guide our operations. Your ability to maintain confidentiality while handling client inquiries with sensitivity is paramount. As a Community Associate, you'll participate in onsite meetings, addressing critical issues affecting our daily operations and ensuring that our services reach those who need them the most. Collaborating with various units within DHS, you will help prepare case files and facilitate smooth transitions for our clients. If you're ready to step up and be a part of a team that serves over 38,000 individuals and families annually, this position at DHS might just be your calling. Join us in our mission to provide compassionate support to those experiencing homelessness. Apply today to help change lives in your community!

Frequently Asked Questions (FAQs) for COMMUNITY ASSOCIATE Role at City of New York
What are the responsibilities of a Community Associate at the Department of Homeless Services?

As a Community Associate at the Department of Homeless Services (DHS), your primary responsibilities include recording client information and social service referrals, conducting interviews with families, and facilitating shelter placements. You'll also maintain communication with community shelters, handle client inquiries with care, and prepare essential reports that inform our operations. Overall, you'll play a critical role in ensuring access to shelter for New Yorkers in need.

Join Rise to see the full answer
What qualifications are required for the Community Associate position at DHS?

To be eligible for the Community Associate position at the Department of Homeless Services (DHS), you must have a high school diploma or equivalent, along with three years of community-centered work experience relevant to the role. Alternatively, education that equates to this experience will also be considered. These qualifications help ensure that you, as a Community Associate, are well-prepared to address the needs of the community.

Join Rise to see the full answer
What is the work schedule for a Community Associate at the Department of Homeless Services?

The work schedule for a Community Associate at the Department of Homeless Services (DHS) typically includes two shifts: one from 4 PM to 12 AM, Sunday through Thursday, and another from 12 AM to 8 AM, Tuesday to Saturday. This flexibility allows you to engage with clients during peak hours, ensuring that assistance is available when it is most needed.

Join Rise to see the full answer
How does the Department of Homeless Services support its Community Associates?

The Department of Homeless Services (DHS) supports its Community Associates through ongoing training, resources for personal and professional development, and a collaborative work environment. By equipping you with the tools and support needed, DHS helps you effectively carry out your responsibilities and make a positive impact in the lives of those facing homelessness.

Join Rise to see the full answer
What is the impact of the Community Associate role at the Department of Homeless Services?

The impact of the Community Associate role at the Department of Homeless Services (DHS) is significant. By providing essential support to families and individuals experiencing homelessness, you help facilitate access to shelter and social services. Your work directly contributes to the agency's mission of preventing homelessness and supporting vulnerable populations in transitioning to stable housing.

Join Rise to see the full answer
Common Interview Questions for COMMUNITY ASSOCIATE
Can you describe your experience in community work that qualifies you for the Community Associate position?

In answering this question, highlight specific experiences where you’ve interacted with community members, handled sensitive information, or worked in a social services setting. Discuss any relevant volunteer work, internships, or jobs that reflect your skills in communication, empathy, and crisis management.

Join Rise to see the full answer
How do you handle confidential information when working with clients?

To effectively answer this question, emphasize your commitment to confidentiality and the best practices you follow. Discuss your understanding of privacy laws, policies you adhere to, and ways you ensure clients feel safe sharing their information.

Join Rise to see the full answer
What steps would you take if a client expresses distress or frustration during the intake process?

When addressing this question, explain your approach to active listening, offering emotional support, and de-escalating tense situations. Share specific techniques you use to build rapport with clients and guide them through the intake process with sensitivity.

Join Rise to see the full answer
Describe a situation where you had to work as part of a team. What was your role?

In your response, outline a specific team project, your responsibilities, and how you collaborated with others. Focus on your communication skills and willingness to support team goals overall, showcasing how teamwork is vital in the Community Associate role.

Join Rise to see the full answer
How would you prioritize tasks during a busy shift as a Community Associate?

Discuss how you would use tools like task lists or digital checklists to identify urgent client needs and prioritize them effectively. Highlight your organizational skills and ability to remain adaptable in a dynamic environment, which are crucial for a Community Associate's success.

Join Rise to see the full answer
What strategies would you use to maintain compassionate communication with clients?

Share specific communication strategies you employ, such as using empathetic language, being patient, and approaching conversations with an open mind. Highlight the importance of seeing clients as individuals with unique stories, helping to foster trust and understanding.

Join Rise to see the full answer
What challenges do you think you might face as a Community Associate?

In your answer, acknowledge potential difficulties such as managing emotional stress from client interactions or balancing multiple responsibilities. Discuss how you plan to tackle these challenges, such as by seeking support from colleagues and engaging in self-care practices.

Join Rise to see the full answer
How do you stay informed about the resources available to assist clients in need?

Explain your strategies for staying updated, such as attending workshops, participating in training sessions, and networking with community organizations. Emphasize your commitment to continuous learning, which enhances your ability to provide valuable support.

Join Rise to see the full answer
Why do you want to work as a Community Associate at the Department of Homeless Services?

Express your genuine passion for community service and helping those in need. Share personal experiences or motivations that drive you to work in this field, and articulate how you align with the mission of DHS to prevent homelessness.

Join Rise to see the full answer
What would you do if you disagree with a policy or procedure at DHS?

Discuss your approach to addressing disagreements constructively. Emphasize your willingness to communicate your concerns to management through appropriate channels and to engage in dialogue while remaining committed to the organization's goals and values.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User

The NYPD is looking for a Supervisor to lead recruitment efforts and pre-employment services in New York City.

Photo of the Rise User

Join the NYC Department of Housing Preservation as a Housing Connect Project Manager to drive fair access to affordable housing for New Yorkers.

Join our dynamic team as a Team Lead in Dallas to help elevate the customer shopping experience in our fashion retail store.

Posted 11 days ago

Join Advocate Health as a Patient Service Representative, where you'll enhance patient experiences and manage appointment logistics at our Infusion center.

Photo of the Rise User
GEICO Hybrid US, Polk County, FL; Florida, Winter Haven, FL
Posted 5 days ago

Elevate your career with GEICO as a Senior Customer Service Representative in Florida, where your problem-solving skills will make a significant impact.

Posted 14 hours ago

SOMIC is looking for a skilled Field Service Technician to manage the installation and service of our innovative machinery at customer sites.

Houst Remote No location specified
Posted 14 days ago

As a Property Management Associate at Houst, you will provide outstanding service and innovative solutions to enhance customer satisfaction.

Photo of the Rise User

Join Allied Universal as a Security Flex Officer to enhance safety in a collaborative and dynamic workplace.

Photo of the Rise User
Posted 6 hours ago

Join Domino's as a Customer Service Representative and be part of a dynamic team delivering more than just pizza!

Join Mercier Consultancy as a Nordics Speaking Consultant, where you'll support clients in navigating their IT challenges remotely.

Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

2403 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, North Canton just viewed NodeJs developer at BlackStone eIT
Photo of the Rise User
Someone from OH, North Canton just viewed Software Development Engineer - Recent Grads Welcome at Sonos
Photo of the Rise User
Someone from OH, Dayton just viewed Data Entry and Word Processing at MoxieIT
Photo of the Rise User
Someone from OH, Dayton just viewed Content Developer - Intern at Big Ideas Learning
Photo of the Rise User
Someone from OH, Pickerington just viewed Salesforce Lead at Bounteous
Photo of the Rise User
Someone from OH, Pickerington just viewed Industry Lead - High Tech (Salesforce) at Thunder
D
Someone from OH, Akron just viewed Junior Motion Designer at DEPT®
R
Someone from OH, Akron just viewed 2D Graphic and Motion Designer at Ruby Labs
Photo of the Rise User
Someone from OH, Columbus just viewed Customer Success Manager, US SLED at Dataminr
Photo of the Rise User
Someone from OH, Greenville just viewed Systems Engineer (Linux & Shell or Python scripting) at Visa
Photo of the Rise User
Someone from OH, Greenville just viewed Help Desk Technician - Youngstown at R.I.T.A.
Photo of the Rise User
Someone from OH, Mount Orab just viewed Backend Developer at G2i Inc.
Photo of the Rise User
Someone from OH, Cincinnati just viewed Product Marketing Manager at Cast & Crew
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Manager at Cast & Crew
o
Someone from OH, Cincinnati just viewed Administrative Assistant at osu
A
Someone from OH, Cincinnati just viewed Data Entry Clerk at Alphabe Insight Inc