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ELIGIBILITY SPECIALIST - job 2 of 3

Job Description

*****THE PROPOSED SALARY RANGE FOR THIS POSITION IS $43,777 TO 50,343 YEARLY*****

Emergency and Intervention Services (EIS) provides a comprehensive emergency social services to vulnerable populations and addresses immediate and long-term needs of individuals and families. Emergency services are administered through the Office of Domestic Violence, which provides services to victims of domestic violence who reside in the community or are sheltered

The Domestic Violence Liaison Division was created in response to State legislation, which addresses the safety needs of victims of domestic violence and their children applying for public assistance. This division is responsible for overseeing the evaluation of the requests and the authorization of temporary waivers to exempt victims of domestic violence from participation in work related activities when compliance could place the applicant at greater risk of harm.

Emergency and Intervention Services’ ADVENT/Domestic Violence Liaison Unit is recruiting for one (1) Eligibility Specialist III to function as an Eligibility Specialist and under the direction of the Eligibility Supervisor will be responsible for determining eligibility for public assistance for clients referred to the Domestic Violence Liaison Unit and will:

- Inform participants about time-limited benefits, and objectives of the program that are aimed at overcoming the barriers to employment and independent living.

- Conduct thorough interviews to determine continued financial eligibility and the issuance of accurate benefits per agency guidelines. Clearly explain all case actions to participants.

- Provide information about transitional benefits to encourage financial independence through employment.

- Identify and provide special and or emergency needs in a timely manner.

- Authorize statistical and financial changes in assistance and/ or budgets resulting from valid information received and prepare all required forms to effect processing.

- Maintain a caseload by managing time effectively including Face-to Face recertification interviews, participants’ appointment schedules, processing paperwork, training, and meetings.

- Accurately complete Fair Hearing/Aid to Continue compliance and resolutions within prescribed deadlines.

- Complete agency forms to facilitate the appropriate issuance of benefits and participants notification.

- Make appropriate referrals and schedule appointments.

- Prepare unit reports on activities and other reports as required.

ELIGIBILITY SPECIALIST - 10104

Qualifications

1. Completion of 60 semester credits at an accredited college; or
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment, health benefits, social security, casualty, property or liability insurance, or other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or
c. Dealing with social service agencies or aiding individuals in solving housing, social, financial or health problems as a community organization representative; or
3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include, but are not limited to, experience as a token clerk, check-out clerk, sales clerk, teacher's aide, cashier, receptionist or secretary.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$47060 / YEARLY (est.)
min
max
$43777K
$50343K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About ELIGIBILITY SPECIALIST, City of New York

If you're passionate about helping others and making a real difference in your community, then the role of Eligibility Specialist at Emergency and Intervention Services (EIS) in New York, NY might be the perfect fit for you. Here, you will play a vital role in determining eligibility for public assistance for clients referred through the Domestic Violence Liaison Unit. Your day-to-day tasks will include conducting thorough interviews to assess participants' needs and eligibility for various benefits, all while ensuring they understand the program's objectives aimed at helping them achieve independence. You’ll be a key source of support, providing information on transitional benefits and identifying any special emergency needs that arise. Managing a robust caseload is part of the job, so you'll need to be organized and efficient—keeping track of interviews, appointments, and paperwork. You will also be responsible for preparing reports and making necessary referrals. With a focus on communication, it's essential you'll clearly explain case actions to participants and work cooperatively with your teammates under the guidance of the Eligibility Supervisor. If you have a solid educational background and experience in customer service, social services, or a related field, you could see yourself thriving in this role. Join us in EIS, where your efforts can lead to meaningful change for those who need support the most!

Frequently Asked Questions (FAQs) for ELIGIBILITY SPECIALIST Role at City of New York
What are the primary responsibilities of the Eligibility Specialist at Emergency and Intervention Services?

As an Eligibility Specialist at Emergency and Intervention Services, you will be responsible for determining the eligibility of clients for public assistance, conducting interviews, providing information about transitional benefits, and managing a caseload effectively. Your role will also involve preparing reports and making referrals to ensure that clients receive the support they require.

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What qualifications do you need to become an Eligibility Specialist at EIS?

To become an Eligibility Specialist at Emergency and Intervention Services, you typically need to have 60 semester credits from an accredited college or a high school diploma with two years of relevant experience. Relevant experience includes roles in customer service, social services, or other capacities where you assess eligibility for various types of benefits.

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How does the Eligibility Specialist at EIS support victims of domestic violence?

The Eligibility Specialist at Emergency and Intervention Services supports victims of domestic violence by helping them apply for public assistance, offering information on time-limited benefits, and ensuring they understand their rights during the application process. The role specifically focuses on addressing the unique needs and safety concerns of these individuals.

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What skills are essential for the Eligibility Specialist position at Emergency and Intervention Services?

As an Eligibility Specialist at Emergency and Intervention Services, essential skills include strong interviewing techniques, effective communication, organizational abilities to manage caseloads, and a compassionate approach to assisting clients. Additionally, knowledge of public assistance programs and regulations is crucial.

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What is the salary range for the Eligibility Specialist position at EIS?

The proposed salary range for the Eligibility Specialist position at Emergency and Intervention Services is between $43,777 and $50,343 yearly, depending on qualifications and experience.

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Common Interview Questions for ELIGIBILITY SPECIALIST
Can you describe your experience in determining eligibility for public assistance?

Be sure to highlight any relevant work experience you have that involved assessing clients' needs and eligibility criteria. Use specific examples to illustrate how your skills would translate into the role of an Eligibility Specialist at EIS.

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How do you handle difficult conversations with clients?

Discuss your approach to maintaining professionalism, empathy, and patience when dealing with challenging conversations. Share a real-life example where you successfully navigated a tough discussion, especially with vulnerable populations.

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What strategies do you use to manage a high caseload effectively?

Mention techniques such as prioritizing tasks, utilizing organizational tools, and effective scheduling. Providing a brief narrative of how you've managed caseloads in past roles can strengthen your response.

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How would you explain the benefits of assistance programs to a client?

Explain your approach to simplifying complex information, using clear and compassionate language. You can discuss your experience in educating clients about their options and how those benefits could improve their situation.

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What do you believe are the most important qualities of an effective Eligibility Specialist?

Discuss qualities such as empathy, strong communication skills, attention to detail, and the ability to stay organized under pressure. Relate these qualities to what you believe will benefit clients at EIS.

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How do you stay informed about changes in public assistance programs?

Share how you regularly reference governmental resources, attend workshops, or participate in continuing education. Staying current is critical in understanding policies and being able to provide accurate information to clients.

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Can you give an example of a time you made a mistake in your work and how you handled it?

Be honest about a specific incident, explaining what you learned and how you took corrective action. This shows your maturity, accountability, and dedication to improving your work.

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Tell me about a time you worked as part of a team to achieve a goal.

Focus on collaboration, discussing your role within the team and how working together led to a successful outcome. Emphasizing communication and cooperation highlights your ability to work within the framework of the EIS team.

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What motivates you to work as an Eligibility Specialist?

Talk about your passion for helping others, the satisfaction of making a difference in people's lives, and your interest in social services. Sharing personal stories can also illustrate your commitment to the role.

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How do you manage stress in a job that can be emotionally taxing?

Discuss your strategies for self-care, seeking support from colleagues, or practicing stress-relief techniques. Emphasizing your awareness of this challenge and your proactive approach showcases your resilience.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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