FRONT DOOR RECEPTIONIST

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

FIA’s Model Office is recruiting one (1) Clerical Associate III, to function as a Front Door Receptionist, who will:

- Receive and direct customers to the appropriate unit within the Model Office by providing visitors with
information where possible; ask the reason for the visit and documents the arrival and arrival time of
the customer; access the appointment log and review the scheduled appointments using the filter
options in the Front Door Electronic Reception System (FRED), to determine if an individual has an
appointment.

- Perform a case search in the Front Door Electronic Reception System (FRED); issue numbered and
color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System
(FRED), issue children’s corner passes to parents/guardians accompanied by appropriately aged
children; direct individuals to the appropriate floor for case management or food stamp reception
area.

- Review appointment letters, court papers or other documents presented; batch received materials,
by applying codes from appropriate coding sheet by category, in order to prepare materials filing
other processing needs; explain the types of services available in the Model Office at all times;
determine whether customers have an emergency in order to provide quick service and complaint
resolution expeditiously, assign appropriate pass/ticket to enter designated area, enlighten the
customers the location and color associated with each service area.

- Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals
applying for benefits; review and respond to applicant’s questions; assist participants in accessing
information regarding the status of their cases or seeking walk-in assistance with employment,
domestic violence, or other issues.


Hours/Shift:

9:00am-5:00pm

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.