Business Development Specialist - job 1 of 2

The Business Development Specialist at City Wide is primarily responsible for making B2B outbound calls to prospective clients, qualifying leads, and scheduling appointments for the sales team. Additional duties include researching potential businesses, managing CRM database entries, and preparing activity reports all aimed at hitting revenue targets.

To apply for the Business Development Specialist role at City Wide, candidates should ideally possess a high school diploma and 1-2 years of B2B outbound call center or related experience. Proficiency with Microsoft Office Suite and familiarity with CRM systems are also beneficial. A customer service mindset and excellent communication skills are essential for success in this role.

The compensation for a Business Development Specialist at City Wide is competitive and based on experience. The position also offers uncapped commissions, allowing dedicated employees the potential to significantly increase their earnings based on performance. Additional benefits such as health insurance, paid time off, and a 401(k) plan with matching contributions enhance the overall compensation package.

Absolutely! City Wide values employee development and provides a structured training program for Business Development Specialists. There are clear pathways for career progression, including opportunities to transition into outside sales, allowing you to grow and advance your career within the company.

As a Business Development Specialist at City Wide, you'll be welcomed into a high-energy, collaborative, and inclusive work environment. The company prides itself on fostering a positive workplace culture where performance is rewarded, and teamwork is encouraged, making it a great place to develop both personally and professionally.

To stay organized while managing multiple leads, I prioritize using CRM tools effectively. I maintain detailed notes for each interaction and set reminders for follow-ups. Creating a structured schedule for daily tasks allows me to focus on high-priority leads without losing track of others.

My approach to outbound sales calls begins with thorough research about the potential client to tailor my pitch. I ensure to introduce myself clearly, communicate the value City Wide can provide, and listen actively to any concerns or questions they might have, fostering a genuine conversation.

Success for me as a Business Development Specialist would mean consistently meeting or exceeding lead generation and appointment-setting metrics. It also involves building strong relationships with prospective clients that lead to successful sales conversions, contributing to both personal and team growth.

I view rejection as an opportunity to learn and improve. After receiving a negative response, I stay polite and professional, thanking the prospect for their time. I may ask for feedback to understand their needs better while ensuring to keep the door open for future conversations.

I use a systematic approach for follow-ups, utilizing our CRM system to schedule reminders for each lead. I personalize my follow-up attempts based on previous discussions, sending relevant information or addressing specific inquiries to show that I value their business and am attentive to their needs.

Prioritization in a busy sales environment comes down to assessing potential ROI from leads. I categorize tasks based on urgency and impact on monthly targets. Time-blocking my day helps allocate specific hours for calls, CRM updates, and report preparation, maximizing productivity.

I'm passionate about business development because it combines my love for building relationships with the challenge of achieving sales goals. I enjoy the impact that effective solutions have on businesses and communities, knowing each successful call fosters growth for both the client and City Wide.

To convey our services effectively, I would start by summarizing City Wide's mission and expertise in building maintenance. Then, I would highlight our range of janitorial and non-janitorial services, focusing on the specific value propositions that resonate with the potential client's unique needs.

The most effective way to qualify leads involves asking open-ended questions to understand their business needs better. I listen closely for pain points that our services can address, allowing me to determine if they are a good fit for City Wide's offerings before moving forward with scheduling an appointment.

In my previous role, I set a personal goal to increase my appointments by 20% within a quarter. I achieved this through strategic networking, refining my pitch, and focusing on follow-ups. By consistently analyzing my results and adjusting my approach, I exceeded my target and contributed significantly to team sales.