Technical Writer

To excel as a Technical Writer at Clarivate, you'll need a solid foundation in technical writing, ideally with 2+ years of experience in SaaS products. Proficiency in MadCap Flare and Central is a must, along with strong communication skills in English. Familiarity with Git-based workflows and Agile methodologies will also enhance your capability to manage documentation projects effectively.

As a Technical Writer at Clarivate, you’ll be responsible for creating and maintaining customer-facing product documentation. This includes manuals, user guides, and online help systems that are essential for our users to understand and utilize our products effectively.

Collaboration is key for a Technical Writer at Clarivate. You'll work closely with Product Managers, Engineers, and various stakeholders to gather necessary information and ensure accuracy in your documentation. This teamwork allows us to produce high-quality content that meets user needs and aligns with our product goals.

The work environment for a Technical Writer at Clarivate is hybrid, promoting a balance between office and remote work. You'll spend 2-3 days in our Belgrade office and have the flexibility to work from home for the rest of the week. We prioritize a flexible schedule around core working hours to support your work-life balance.

At Clarivate, we offer an appealing benefits package for the Technical Writer role, including 25 days of annual leave, private health insurance, a yearly bonus, and opportunities for growth through our merit plan. We also promote an active lifestyle with benefits like a fitness pass and company bicycles for rent.

When asked about your experience with MadCap Flare and Central, be specific. Discuss how you've utilized these tools in past projects, perhaps highlighting how you structured templates or managed conditional content. Emphasize your productivity through single-sourcing and multi-channel publishing.

Outline a constructive approach to receiving and incorporating feedback on your documentation. Highlight your willingness to collaborate with teams, adapt your writing style, and improve the documentation based on the users' needs and comments.

Share your project management strategies, including how you prioritize tasks, set milestones, and coordinate with multiple stakeholders. Speak about tools or methodologies like Agile that support your efficient project management approach.

Discuss your process for verifying information, such as cross-referencing with subject matter experts and product documentation. Mention methods for testing the documentation by reviewing usability to ensure users can follow the content easily.

Explain your familiarity with Agile methodologies, such as participating in sprints and daily stand-ups. Describe how these practices have influenced your work as a Technical Writer and allowed you to produce timely documentation.

Provide a specific example that highlights your problem-solving skills and adaptability. Discuss the challenges you faced, how you approached them, and what the successful outcome was to showcase your expertise.

Share your methods for personal and professional growth in technical writing, whether through online courses, attending workshops, or participating in writing communities. Emphasize your commitment to continuous learning.

Describe your systematic approach to developing style guides, including collaborating with stakeholders to establish best practices, and ensuring consistency in voice and tone across all documentation.

Elaborate on the importance of user feedback to improve documentation quality. Discuss how you collect feedback and integrate it into your writing to enhance user experience and ensure clarity.

Convey your enthusiasm for the company and its values. Highlight how the Technical Writer position aligns with your skills and career aspirations, and discuss your excitement about contributing to innovative documentation that supports user needs.