Account Manager - Chinese Speaking (South China)

As an Account Manager - Chinese Speaking at Unlimit, your key responsibilities will include building strong relationships with merchants, understanding their unique needs, and collaborating with various teams to drive their growth. You'll also focus on account optimization, identify conversion growth opportunities, and ensure that merchants' voices are heard within the organization.

Candidates for the Account Manager - Chinese Speaking role at Unlimit should possess a proven track record in sales development or account management within the payment or fintech sectors. Strong verbal and written communication skills in both English and Chinese are essential, alongside a customer-centric approach and the ability to analyze data to drive customer satisfaction.

Unlimit is committed to the professional growth of its Account Managers. By joining our diverse and talented team, you'll have access to a modern workplace, competitive compensation, and numerous opportunities for learning and development in a dynamic fintech environment.

At Unlimit, Account Managers can expect a modern, well-equipped workplace that fosters collaboration and creativity. We promote a culture where diverse ideas are welcomed and encourage our employees to challenge the norm while delivering excellent service to our merchants.

Being bilingual in English and Chinese is crucial for the Account Manager - Chinese Speaking position at Unlimit because you will be interacting directly with Chinese-speaking merchants. This ability ensures clear communication, understanding of cultural nuances, and ultimately better service delivery.

When building relationships as an Account Manager, I prioritize active listening to truly understand the needs and concerns of each merchant. Establishing trust is key, so I engage regularly to provide value and support, fostering a collaborative environment where merchants feel heard and valued.

Certainly! In a previous role, I analyzed a merchant's transaction data and identified a decline in conversion rates. I proposed strategic changes to their payment processing methods, which led to a 30% increase in their sales. This not only strengthened our partnership but also showcased my ability to drive growth.

I leverage data-driven analysis to spot trends and assess performance metrics. By closely monitoring transaction volumes and customer feedback, I can identify areas for improvement and share proactive recommendations that enhance the merchant's experience and outcomes.

In the event of a conflict, I prioritize open and honest communication. I listen to the merchant's concerns, validate their feelings, and seek a collaborative solution that aligns with their goals while also considering Unlimit's capabilities. This approach builds stronger relationships over time.

I use a combination of robust project management tools and a prioritized task list to stay organized. By categorizing tasks based on urgency and importance, I can effectively manage multiple accounts without losing sight of each merchant's unique needs and deadlines.

Adapting to different cultures is critical when working with international merchants. Understanding cultural nuances not only facilitates better communication but also helps in building trust and respecting differences, which can lead to more fruitful business relationships.

I believe the most important quality for an Account Manager is empathy. Being able to step into the merchant's shoes allows for a deeper understanding of their challenges and aspirations, positioning us to provide more effective solutions and support during our partnership.

I regularly solicit feedback from my merchants through surveys and one-on-one conversations. By keeping the lines of communication open, I can address any concerns promptly and consistently reevaluate how we can better meet their expectations, showing that their satisfaction is a top priority.

My sales philosophy revolves around building long-term relationships rather than focusing solely on transactions. I aim to understand my clients’ deeper needs and help them find solutions that create value, ultimately leading to sustained success for both the merchant and Unlimit.

Joining Unlimit as an Account Manager excites me due to the company’s innovative approach to fintech and its diverse, global team. I am passionate about working in a dynamic environment where I can contribute to the growth of merchants and be part of a forward-thinking organization that truly values its employees.