Training Manager - job 1 of 2

Skills

• Experience in leading global teams
• Cross-functional collaboration
• Training management in call center/customer service
• Content development and instructional design
• E-learning platforms
• Proficiency in Google Suite
• Leadership skills
• Strong communication and analytical skills
• Project management skills
• Interpersonal relationship building
• Adaptability and flexibility
• Bachelor’s degree in related field

Responsibilities

• Develop and implement training programs focusing on customer service and operational efficiency.
• Lead and manage a team of training specialists.
• Collaborate with department heads to identify training needs.
• Oversee the creation and maintenance of training materials.
• Assess program effectiveness and make improvements.
• Provide support to new hires during onboarding.
• Report and communicate training activities to senior management.
• Promote a culture of continuous learning and development.

Education

• Bachelor’s degree in Education, Human Resources, Business, or related field; certifications are a plus

Benefits