Virtual - Retention Sales Comcast Business

As a Virtual Retention Sales representative at Comcast Business, your primary responsibility will involve proactively reaching out to customers who show signs of wanting to disconnect their services. You'll use your problem-solving skills and empathy to listen to their concerns and help resolve any issues. Additionally, you'll work on retaining and renewing contracts while suggesting appropriate product bundles that align with customers' needs, aiming to exceed retention goals across all product lines.

To qualify for the Virtual Retention Sales role at Comcast Business, ideally, candidates should possess a high school diploma or GED. Relevant work experience of 2-5 years in sales or customer service is preferred, particularly in wireless services. Strong communication and critical thinking skills are essential for understanding customer needs and effectively persuading them to retain their services with Comcast.

Yes, while not strictly required, having previous sales experience is strongly preferred for the Virtual Retention Sales role at Comcast Business. Experience in managing a sales funnel, from lead generation to closing sales, will give you a significant advantage in effectively retaining customers and minimizing churn.

The compensation for the Virtual Retention Sales position at Comcast Business includes a competitive base pay starting at $18.44, with a total target compensation of around $28.06, which accounts for targeted commission incentives. Exceptional performance can lead to substantial earnings above the base pay, reflecting the value of your contribution to customer retention and sales success.

The Virtual Retention Sales position at Comcast Business allows employees to work from home but requires them to reside in specific Northeastern states. Employees should expect to work varied schedules, including nights, weekends, and possible overtime, in order to meet customer needs and support Comcast's commitment to service excellence.

In handling customer objections, it's crucial to listen actively and empathize with their concerns. Start by acknowledging their feelings before addressing specific objections with tailored solutions. Highlight the benefits of remaining with Comcast, and present compelling offers that meet their needs and alleviate their concerns.

Share a specific example where you focused on understanding the customer's issue, showing empathy, and taking ownership of the situation. Highlight the steps you took to resolve the complaint, emphasize communication with the customer throughout the process, and detail how you turned the situation around to preserve the relationship.

To ensure high customer satisfaction, I'd prioritize proactive communication, actively seeking feedback from customers about their experiences. Implementing regular check-ins, asking about their service experience, and resolving any potential issues before they escalate can create a more positive retention environment.

My approach to managing leads involves first conducting thorough research to understand the client's needs, followed by an engaging introduction to establish rapport. I'd maintain consistent follow-ups, address any concerns they may have, and outline clear benefits, ultimately guiding them smoothly through the sales funnel to a successful close.

Discuss your previous experiences where you identified opportunities for upselling or cross-selling by understanding client needs and preferences. Emphasize the importance of presenting relevant products that add value to the customer's current services, thereby enhancing their overall experience with the brand.

Teamwork is essential in a sales role, particularly at Comcast Business, where collaborative efforts help share best practices and strategies among team members. By working together and supporting each other's sales initiatives, we can create a cohesive approach that enhances customer experiences and drives company success.

Staying motivated during challenging sales periods involves focusing on setting and working toward personal goals, seeking inspiration from personal success stories, and maintaining a positive mindset. I also find that ongoing learning and development help to keep my skills sharp, making me more resilient and efficient.

Building long-term customer relationships revolves around consistently delivering exceptional service and regular communication. By proactively checking in on how customers are experiencing our services and remaining responsive to their evolving needs, it fosters loyalty and a deeper relationship with the brand.

To accurately assess what a customer values, I would engage in open dialogue, asking targeted questions about their challenges, preferences, and what they expect from their service. This understanding allows me to tailor my recommendations accordingly and show that I genuinely care about meeting their needs.

To minimize churn, first, I would actively listen to customer feedback and address their concerns quickly. Then, I would ensure proactive outreach at critical points in the customer lifecycle and utilize data analytics to identify at-risk customers, offering them personalized solutions to enhance their service experience.