As an AI Governance Success Manager at Credo AI, you will lead customer onboarding, implementation, and adoption of our Governance Platform. You will provide strategic guidance, operationalize governance processes, and ensure clients achieve their governance objectives. Engaging with diverse stakeholders and advocating for customer priorities will be crucial to your role.

Credo AI is looking for candidates with 5+ years of experience in enterprise Customer Success or Implementation roles, particularly with complex Enterprise SaaS solutions. Experience with GRC software and AI governance frameworks is highly desirable, alongside a strong capacity to engage with various stakeholders, from technical teams to executives.

At Credo AI, we embrace a fully remote culture while promoting team engagement. AI Governance Success Managers can benefit from coverage for co-working spaces and opportunities to participate in company-wide offsites and in-person meetups. This flexibility ensures a supportive work environment that fosters collaboration and connection.

Credo AI offers robust onboarding and ongoing training for AI Governance Success Managers, ensuring they have the tools and knowledge necessary to drive customer success. Our collaborative environment allows you to engage with Product and Engineering teams to gather insights and best practices for effective platform implementation.

The expected base salary for the AI Governance Success Manager position at Credo AI ranges from $150,000 to $165,000, depending on various factors including location, experience, and skills. Alongside a competitive salary, you'll also enjoy equity options and a comprehensive benefits package.

In your response, emphasize your grasp of AI governance as the framework that ensures the ethical use of AI technologies, addressing risks while ensuring compliance with regulations. Cite your knowledge about governance frameworks like NIST AI RMF as a foundation for your understanding.

Highlight specific projects where you successfully implemented SaaS solutions, detailing your approach to customer onboarding, enablement, and securing long-term success. Share relevant metrics or feedback that demonstrate your impact.

Discuss your methodology for understanding customer needs, such as regular communication and feedback sessions. Explain how you prioritize tasks based on urgency, customer value, and overall relationship management.

Describe your collaborative approach to problem-solving. Emphasize your ability to translate customer concerns into actionable insights for technical teams, ensuring timely resolutions and maintaining positive client relationships.

Share specific strategies such as providing tailored training sessions, creating easy-to-follow documentation, or hosting Q&A webinars to promote platform adoption. Highlight any success stories that resulted from these efforts.

Provide an example where you successfully represented a customer's needs to internal teams. Discuss how you articulated their priorities and collaborated to enhance the product or service based on their feedback.

Discuss common challenges, such as high expectations or managing escalations. Explain how you proactively address these challenges and the strategies you've utilized to turn obstacles into opportunities for growth.

Describe the industry resources you rely on, such as newsletters, webinars, or conferences. Mention any communities or networks you engage with to keep your knowledge current, which will demonstrate your commitment to continuous learning.

Discuss your focus on key performance indicators such as customer satisfaction scores, platform adoption rates, and user engagement metrics. Explain how analyzing these helps you tailor your service to enhance customer success.

Articulate your alignment with Credo AI’s mission to empower responsible AI usage. Share your enthusiasm for the company's innovative approach and how your skills can contribute to driving the success of the AI Governance Platform.