Director, HR Operations

Founded in 2023, Crete Professionals Alliance (Crete PA) delivers big four firepower to local American firms. Our rapid growth has made us a magnet for leading firms nationwide, eager to join our revolution in accounting. We empower small to mid-market firms with PE-backed capital, strategic technology partnerships, and innovative workforce solutions—including national recruiting and offshore support—while preserving a personal, local touch. With a presence in over half the US, 17 regional offices, 900 dedicated professionals, and offshore operations in Asia, we're the fastest-growing accounting firm in the nation and well on our way to the top 20. At Crete PA, our culture and relationships are the cornerstone of our success, and we’re always looking for talented, ambitious people to join our team. Do you have what it takes to keep up?

We are seeking a Director, HR Operations to lead a team responsible for driving efficiency, compliance, and strategic alignment across key HR functions. This role oversees HR Compliance, HR Information Systems (HRIS), Onboarding & Offboarding, Employee Relations, and HR Business Partners (HRBPs) while managing a team to support these functions.

The ideal candidate is a collaborative leader with a passion for process improvement, technology-driven HR solutions, and fostering an engaged workforce.

Key Responsibilities:
Team Leadership & Strategic Oversight

• Lead and develop a team that includes:

  • Onboarding Specialist – Ensures a seamless new hire experience.

  • HR Admin – Supports HR operations and documentation.

  • HR Compliance Manager – Maintains legal and policy compliance.

  • HRIS Analyst – Manages HR technology and data accuracy.

  • HR Business Partners (HRBPs) – Align HR strategy with business objectives.

• Provide coaching, development, and performance oversight to team members.

• Ensure HR operational excellence by streamlining workflows, optimizing systems, and implementing best practices.

HR Compliance & Policy Governance

• Oversee the HR Compliance Manager to ensure adherence to federal, state, and local employment laws (e.g., FLSA, FMLA, ADA, EEO, OSHA).

• Guide the creation, maintenance, and communication of HR policies, handbooks, and compliance training.

• Partner with Legal and Risk Management to manage audits, workplace investigations, and regulatory reporting.

• Serve as a strategic advisor to HRBPs and business leaders on compliance-related matters.

HR Information Systems (HRIS) & Data Analytics

• Oversee the HRIS Analyst in managing system implementations, upgrades, and integrations.

• Drive data integrity, security, and compliance in HR technology platforms (e.g., Workday, ADP, UKG).

• Leverage HR analytics to provide workforce insights on trends, turnover, and engagement.

• Work with IT and vendors to optimize HR system functionality and automation.

Onboarding & Offboarding

• Supervise the Onboarding Specialist in managing a seamless, high-impact onboarding experience.

• Ensure consistency and compliance in offboarding processes, including exit interviews and knowledge transfer.

• Partner with Talent Acquisition and L&D to enhance pre-hire to post-hire engagement.

Employee Relations & HR Business Partners (HRBPs)

• Lead and support Regional HRBPs in fostering strong business partnerships and HR strategy alignment.

• Provide guidance on employee relations matters, including performance management, conflict resolution, and escalations.

• Drive initiatives that enhance employee engagement, retention, and workplace culture.

• Oversee succession planning, career development, and workforce planning efforts.

Qualifications & Experience

• 10+ years of progressive HR experience, with 5+ years in HR Operations leadership roles.

• Experience leading multi-functional HR teams and managing HR operations.

• Expertise in HR compliance, HR technology, employee relations, and business partnership.

• Experience managing HRIS platforms (e.g., UKG, PerformYard, Ashby, Workday, SAP SuccessFactors, ADP, UKG).

• Strong analytical skills with the ability to leverage HR data for strategic decision-making.

• Excellent leadership, stakeholder management, and communication skills.

• HR certifications preferred (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).

Working Conditions:

• Full-time, hybrid

• Occasional travel (5%) may be required for training or project meetings.
  

This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration. We offer flexibility in managing your schedule to maintain a healthy work-life balance while meeting business needs.

We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $140,000 - $165,000 annually, commensurate with experience and qualifications.

In addition to a rewarding career, we provide a robust benefits package, including:

• Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)

• Company-Paid Life and Long-Term Disability Insurance

• Ancillary Benefits such as supplemental life insurance and short-term disability options

• Classic Safe Harbor 401(k) Plan with employer contributions

• Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions!

Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.


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